HARSH KUMAR KASANA
Faridabad
Summary
Results-driven expert in team performance and inbound sales. Led high-performing teams to enhance conversion rates and revenue through customer-focused strategies. Managed high-volume inquiries and employed consultative sales techniques to optimize performance metrics. Trained and mentored sales teams, implementing strategies and process improvements to elevate customer experience and increase win rates.
Overview
7
7
years of professional experience
Work History
SUBJECT MATTER EXPERT
Teleperformance Global services Pvt Ltd.
Noida
01.2025 - Current
- Implemented inbound sales strategies, call scripts, and lead qualification frameworks to increase conversion rates and revenue per call.
- Led and managed inbound sales teams of up to 30 agents, consistently exceeding conversion and revenue targets.
- Converted high-volume inbound inquiries into customers through consultative and solution-based selling techniques.
- Delivered ongoing coaching on objection handling, upselling, cross-selling, and closing techniques to boost sales effectiveness.
- Optimized call handling processes and workflows to improve operational efficiency and customer experience.
- Analysed call data, customer behaviour, and feedback to refine sales pitches and increase win rates.
- Recruited, onboarded, and trained representatives, reducing ramp-up time and improving early-stage performance.
- Conducted training sessions and knowledge-sharing initiatives to standardize and enhance sales best practices.
- Recognized multiple times for driving team performance, improving productivity, and achieving targets.
SUBJECT MATTER EXPERT
Tech Mahindra Ltd.
Noida
02.2022 - 01.2025
- Managed a team of 20 members, ensuring efficient workflow and successful outcomes.
- Conducted routine meetings with senior leadership to provide updates on team progress and align on objectives.
- Implemented improvements to elevate customer satisfaction scores.
- Aligned team objectives with company goals and tracked progress.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Mentored newly hired employees on working methods and implemented training on safety procedures to prevent injuries.
- Encouraged development by providing constructive feedback on performance.
- Assessed staff performance and created tailored improvement plans to support professional growth.
- Managed conflict resolution within the team to maintain a positive work environment.
- Cultivated a collaborative workplace culture that strengthened teamwork and communication.
- Conducted weekly meetings to evaluate project progress and address challenges.
- Created solutions to tackle challenges and mediate team disputes.
- Contributed insights to support hiring decisions.
- Oversaw daily tasks to maintain alignment with company standards.
- Built effective communication channels with staff and management.
- Earned multiple awards recognizing exceptional contributions in R&R.
MARKETING MANAGER
Nisha Roadways Pvt. Ltd.
NEW DELHI
12.2018 - 02.2022
- Developed and implemented marketing strategies that effectively promoted products and services at Nisha Roadways Pvt Ltd.
- Created and executed comprehensive marketing plans for new product launches, aligning with market needs.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to uncover insights into consumer behavior, informing future marketing initiatives.
Education
Bachelor - computer application: Computer And Information Sciences
Indira Gandhi National Open University
New Delhi12-2023
Senior Secondary School Education -
National Institute of Open Schooling (NIOS)
New Delhi10-2018
Skills
- Subject matter expertise
- KPI management
- KPI monitoring
- Reporting
- Process improvement
- Sales strategy
- Marketing strategies
- Industry analysis
- Product knowledge
- Stakeholder engagement
- Team leadership
- Team supervision
- Knowledge transfer
- Communication skills
- Problem solving
- Adaptability
- Time management
- Best practices
- Microsoft Office proficiency
- Leadership skills
Extracurricular Activities
New Project Meeting, Tech Mahindra Ltd., Gurugram, Haryana, India, 11/01/22, Selected as one of the few representatives to attend the client meeting on behalf of BPS by the esteemed management.
Egypt On-site training, Teleperformance Global Business Pvt Ltd., Was selected amongst the top candidates to be sent to Cairo, Egypt for training and sharing best practices.
Hobbies and Interests
- Listening music
- Going for long drives
Languages
English, Proficient, C2
Personal Information
Date of Birth: 11/28/00
Timeline
SUBJECT MATTER EXPERT
Teleperformance Global services Pvt Ltd.
01.2025 - Current
SUBJECT MATTER EXPERT
Tech Mahindra Ltd.
02.2022 - 01.2025
MARKETING MANAGER
Nisha Roadways Pvt. Ltd.
12.2018 - 02.2022
Bachelor - computer application: Computer And Information Sciences
Indira Gandhi National Open University
Senior Secondary School Education -
National Institute of Open Schooling (NIOS)