Aryan Raj
Subject Matter Expert
Gurgaon
Summary
Results-driven Subject Matter Expert with a background in customer service and leadership. Experienced in resolving customer complaints, managing social media escalations, and adhering to service level agreements. Holds a Bachelor of Business Management from Arcade Business College (Magadh University). Committed to fostering teamwork and effective communication while seeking opportunities for professional growth.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Upscalio Pvt Ltd
10.2023 - 01.2026
- Served as a Subject Matter Expert at Upscalio Pvt Ltd, leveraging my expertise in customer service, leadership, and teamwork to provide exceptional support and solutions to clients.
- Handled customer complaints regarding the product, ensuring timely resolution within the given SLA.
- Managed social media escalations, addressing customer issues in accordance with company policies.
- Maintained high aging cases and ensured closure within the specified time frame.
- Received numerous appreciations from customers for providing satisfactory resolutions, displaying politeness, empathy, and understanding of their emotions and problems.
- Led cross-functional teams to enhance product knowledge and operational efficiencies.
- Developed comprehensive training materials for onboarding new staff and improving team performance.
- Conducted in-depth research on market trends to inform product development strategies.
- Facilitated workshops to share best practices and foster continuous improvement initiatives.
Product Expert
Upscalio Pvt Ltd
08.2022 - 10.2023
- Served as a Product Expert at Upscalio Pvt Ltd, demonstrating in-depth knowledge and expertise in the products offered by the company.
- Collaborated with cross-functional teams to develop and deliver training programs for internal staff and external clients.
- Utilized Microsoft Excel and other tools to analyze data and provide insights for product improvement and development.
- Worked closely with the sales and marketing teams to support product launches and promotions.
Customer experience
Radical minds
03.2022 - 07.2022
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
Sales Executive
Teleperformance Pvt Ltd
10.2019 - 02.2020
- Developed a comprehensive understanding of the company's products and services, resulting in a 100% increase in customer satisfaction.
Business Development Executive
Retailerscart
02.2017 - 09.2019
- Developed the Valuable Customers (Retailers and wholesalers) regarding the Company product (Mobile accessories) in rural and urban area of Karnataka and achieved the 1000 customer within a month and also achieved the 100% sales targets given by the company.
Pharmaceutical Sales Representative
Wallace Pharmaceuticals
07.2016 - 01.2017
- Developed and implemented sales strategy that achieved 100% revenue increase.
Education
Bachelors of Business Management -
Arcade Business College
Patna, India08-2016
Intermediate -
Dr. P N Singh Degree College
Chapra, India03-2013
Matric (10th) -
Kunwar Convent School
Ballia, India03-2011
Skills
Industry Research
Analytical Thinking
Problem Solving
Decision Making
Microsoft Excel
Subject matter expertise
Time Management
Multitasking
Prioritization skills
Leadership Skills
Timeline
Subject Matter Expert
Upscalio Pvt Ltd
10.2023 - 01.2026
Product Expert
Upscalio Pvt Ltd
08.2022 - 10.2023
Customer experience
Radical minds
03.2022 - 07.2022
Sales Executive
Teleperformance Pvt Ltd
10.2019 - 02.2020
Business Development Executive
Retailerscart
02.2017 - 09.2019
Pharmaceutical Sales Representative
Wallace Pharmaceuticals
07.2016 - 01.2017
Bachelors of Business Management -
Arcade Business College
Intermediate -
Dr. P N Singh Degree College
Matric (10th) -
Kunwar Convent School