Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Gilesh Kurian

Gilesh Kurian

Enterprise Senior Analyst Global Project Delivery
Bengaluru

Summary

Dynamic IT Infrastructure professional with over 15 years of experience in Service Delivery, Project Execution, Public/Private Cloud, and Data Center Management. Proven expertise in managing end-to-end infrastructure and Service Management Office, with a strong focus on ticketing systems and workflow optimization

Overview

27
27
years of professional experience
8
8
Certifications

Work History

Enterprise Senior Analyst Global Project Delivery

Unisys
03.2007 - Current
  • Leading a cross-functional team of engineers specializing in Windows, UNIX, and Endpoint Security, distributed across various delivery centres in India. The team supports global customers across diverse industries.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
  • Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
  • Partnered with project team members to identify and quickly address problems.
  • Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.


System Engineer

Malayala Manorama
03.2000 - 03.2007
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Completed software updates and assessed security patches for optimized computer use.
  • Implemented networking and server changes to meet client budgets and needs.

Hardware Engineer

Micro College of Engineering and Computer Technology
01.1999 - 02.2000
  • Set up and maintained hardware and software test infrastructure.
  • Administered and maintained Windows-based desktop and laptop systems in a training lab environment, ensuring optimal performance and availability.
  • Installed, configured, and updated various software applications based on training requirements, ensuring compatibility, and licensing compliance.


Education

MBA - Information Science

Sikkim Manipal University
Gangtok, India
04.2001 -

Bachelor of Science - Computer Science

Sikkim Manipal University
Gangtok, India
04.2001 -

Engineering Diploma - Electronics

Government Polytechnic College
Kottayam, India
04.2001 -

Skills

Client management

Team management

Project leadership

Resource coordination

IT infrastructure

Vendor relationship management

Schedule management

Incident and Change Management

Budget control

Ticketing Tools BMC Remedy and ServiceNow

Windows OS, Active Directory, Cluster, VMWare, Hyper-V, MS Azure, Backup, Storage and End Point Security Tools

Accomplishments


  • Best Performance Award for Leading Annual Disaster Recovery exercise for a US Banking Customer at Salt Lake City, USA in 2013
  • Global Performance Award from Unisys Corporation in 2009 and 2016.
  • Superior Support Award for a Telecom Client in 2018
  • Individual Contributor Award from Unisys Global Services India in 2008


Certification

PMP

Timeline

PMP

07-2025

Microsoft Azure AI Fundamentals

11-2024

Microsoft Certified Azure Administrator Associate

11-2020

Microsoft Azure Fundamentals

05-2020

VMWare Certified Professional

03-2016

Microsoft SCOM

12-2010

ITIL

11-2010

MCSA

01-2008

Enterprise Senior Analyst Global Project Delivery

Unisys
03.2007 - Current

MBA - Information Science

Sikkim Manipal University
04.2001 -

Bachelor of Science - Computer Science

Sikkim Manipal University
04.2001 -

Engineering Diploma - Electronics

Government Polytechnic College
04.2001 -

System Engineer

Malayala Manorama
03.2000 - 03.2007

Hardware Engineer

Micro College of Engineering and Computer Technology
01.1999 - 02.2000

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Gilesh KurianEnterprise Senior Analyst Global Project Delivery