Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gimmy Cherian

Gimmy Cherian

Navi Mumbai

Summary

PROFESSION SUMMARY AND CAREER OBJECTIVE-

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and Seeking to be part of an organization that will bring out best in me, provide me with all round experience & recognition my work deserves and work in a meaningful and challenging position that allows me to develop myself

SYNOPSIS Effectively managing customer expectations in Wipro Technologies for last Six years and later worked with Accenture setting the organizational standard for customer engagement, serving as a communication channel between customers and the IT organization, and, whenever possible, providing a first-contact resolution for customers

DECLERATION I hereby declare that the information furnished. above is true to the best of my knowledge and belief.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Azure Cloud Analyst

Accenture
06.2021 - 06.2024
  • Increasing efficiency of role and location access for users via Azure portal.
  • Streamlined user access by adapting access management tools to meet specific requirements.
  • Administered access privileges and managed user identities for internal and external members of the organization.
  • Direct interaction with the customers with Professional customer handling skills
  • Oversaw team operations, achieving optimal productivity and performance.
  • Utilized ServiceNow and Remedy tool for ticket creation
  • Priorities according to the impact over the business
  • Responsible for the SLA for all types of ticket
  • Resolved Outlook issue by remotely assisting users and provided support for all 0365 applications including Excel, Word, and Powerpoint
  • Successfully addressed challenges related to Access and License, ensuring smooth operations.
  • Following up with the user to check if the issue was resolved
  • Escalation of the ticket
  • Responsible for providing desktop and network support for the Information Technology customer base

Project Engineer

Wipro Technology ltd
Mumbai
12.2014 - 05.2021
  • Company Overview: Wipro Technology is a global company provider of comprehensive IT solution and services, including system integration, consulting information system outsourcing, IT-enabled services and R & D serviced
  • Utilize troubleshooting techniques in support User Desktop Laptops Printers, Network routers and Organization Application
  • Manage the affected process to be restored as normal as quickly as possible so that it don't impact the business
  • Create Ticket as per the issue and categorize it
  • Responsible for the SLA for all types of ticket
  • Account creation and password restoration from Active Directory
  • Handle Outlook issue by taking remote session with the user and also support with all 0365 Application such as Excel word & Power point
  • Generating Bit locker key from the Bit locker portal
  • Responsible for providing desktop and network support for the Information Technology customer base
  • Using Service Now tool for Creating incidents for the user as per the issue
  • Providing support and resolve the Incident created or route it to the proper team
  • Wipro Technology is a global company provider of comprehensive IT solution and services, including system integration, consulting information system outsourcing, IT-enabled services and R & D serviced

Education

Bachelor - commerce, Commerce

Tilak College of Management & Science

H.S.C -

Tilak Junior college, Maharashtra Board

S.S.C -

New Bombay High School, Maharashtra Board

Skills

  • MS Office (Word, Excel) and Advanced
  • In Excel
  • Service Now tool management
  • Certified in Tally
  • Azure service portal
  • Relationship Building
  • Planning
  • Decision-Making

Certification

  • AZ-900 - Microsoft Azure Fundamental
  • incident management

Timeline

Azure Cloud Analyst

Accenture
06.2021 - 06.2024

Project Engineer

Wipro Technology ltd
12.2014 - 05.2021

Bachelor - commerce, Commerce

Tilak College of Management & Science

H.S.C -

Tilak Junior college, Maharashtra Board

S.S.C -

New Bombay High School, Maharashtra Board
Gimmy Cherian