Gino D’souza
Mumbai,Maharashtra
Summary
Dynamic professional seeking to contribute to a progressive organization that fosters growth and recognizes talent. Committed to continuous learning and development, with a strong desire to leverage skills for mutual success. Eager to embrace challenging opportunities that drive impactful results within a collaborative environment. Passionate about making meaningful contributions while advancing both personal and organizational goals.
Overview
7
7
years of professional experience
Work History
SENIOR ANALYST
M&G Global Services Private Ltd.
Mumbai
09.2021 - Current
- Retirement Account Wealth Operations Specialist
- Pension Claims Processing | Financial Operations | Regulatory Compliance Processed high-volume pension claims for UK clients and Financial Advisors, ensuring regulatory compliance (FCA guidelines), risk mitigation, and adherence to internal controls and SLAs.
- Income & Payments Administration | Transaction Processing | Banking Operations Managed end-to-end payment lifecycle, including recurring income distributions, ad-hoc withdrawals, and payment authorizations, ensuring accuracy, timeliness, and audit readiness.
- Data Analytics & Reporting | Power BI | KPI Management Developed interactive Power BI dashboards to monitor KPIs, productivity, quality metrics, and performance trends, enabling data-driven decision-making and operational transparency.
- Process Improvement | Lean Operations | Continuous Improvement Led and contributed to process optimization initiatives, including Fund Exhaustion reporting and Operational Failure analysis, driving efficiency gains, error reduction, and workflow standardization.
- Risk & Control | Operational Risk Management | Audit Compliance Performed quality checks and sign-offs on critical transactions such as Money Out requests, ensuring compliance with audit requirements, risk frameworks, and internal governance policies.
- Client Service & Stakeholder Management | Financial Services Delivered exceptional client servicing via calls, emails, and secure messaging, resolving queries efficiently while maintaining high CSAT (Customer Satisfaction) and service excellence standards.
- Escalation Handling | Issue Resolution | Root Cause Analysis Managed escalated cases and complaints, conducted root cause analysis (RCA), and implemented corrective actions to prevent recurrence and improve service delivery.
- Training & Knowledge Management | Team Leadership On boarded and mentored new hires, created process documentation, and supported team members on complex case resolution, enhancing overall team productivity.
- Operational Excellence | Workflow Optimization | Documentation Identified process gaps and proposed improvement solutions, including audit sheet simplification, SOP enhancements, and workflow redesign.
- Innovation & Change Management | Process Transformation Contributed innovative ideas in Prompt-a-thon initiatives, supporting digital transformation and operational efficiency improvements.
AQUISATION MANAGER
Indusind Bank
Mumbai
09.2019 - 08.2020
- Credit Limit Enhancement | Credit Risk Analysis | Underwriting Support Processed and approved credit limit enhancement requests for credit card customers by evaluating creditworthiness, repayment behavior, and risk parameters, ensuring alignment with credit policies and risk frameworks.
- Financial Analysis | Debt Burden Ratio (DBR) | Credit Assessment Conducted detailed financial analysis using Debt Burden Ratio (DBR) calculations and CIBIL credit reports to assess customer eligibility, enabling informed credit decisions and risk mitigation.
- Credit Line Management | Portfolio Monitoring | Risk Controls Implemented credit limit adjustments based on updated financial assessments, ensuring compliance with banking regulations, internal risk controls, and portfolio risk strategies.
Education
Master of Commerce - Finance Part 2
Institute of Distance And Open Learning
Mumbai, India08-2021
Master of Commerce - Finance Part 1
Institute of Distance And Open Learning
Mumbai, India12-2020
Bachelor of Commerce -
St. Andrews College
Mumbai, India06-2019
Skills
- Strong analytical thinking
- Current affairs awareness
- Effective written and verbal communication
- Time management proficiency
- Skilled in diverse teamwork
- Ability to adjust to new challenges
Languages
English, Hindi, Marathi
Timeline
SENIOR ANALYST
M&G Global Services Private Ltd.
09.2021 - Current
AQUISATION MANAGER
Indusind Bank
09.2019 - 08.2020
Master of Commerce - Finance Part 2
Institute of Distance And Open Learning
Master of Commerce - Finance Part 1
Institute of Distance And Open Learning
Bachelor of Commerce -
St. Andrews College
Personal Details
- Date of Birth: 11th May 1998.
- Gender: Male.
- Marital Status: Unmarried.
- Nationality: Indian.