Poornima Mendes
Pune
Summary
Senior Data Analyst with deep domain expertise in the healthcare industry, focused on data collection, interpretation, and CRM data management using tools like Salesforce and DemandTools. Skilled in streamlining workflows through automation tools and integrations to drive operational efficiency and data accuracy. Proven track record of delivering insights that support strategic decision-making, enhance go-to-market strategies, and enable cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Senior Analyst, Strategic Data Management & Governance
Phreesia India Pvt Ltd
04.2024 - 08.2025
- Led end-to-end market research projects to support client go-to-market strategies.
- Collaborated with Behavioral Segmentation Sales team to deliver tailored insights.
- Identified new healthcare practice accounts, ensuring Salesforce data accuracy.
- Worked on Live Science
- Utilized DemandTools for deduplication, account uploads, and data quality checks in Salesforce.
- Worked on customized automations and tool integrations (Clay, 6sense, Lean Data) enhancing data workflows and lead routing.
- Managed Salesforce board requests using Monday.com for task tracking and visibility.
- Created Confluence pages and knowledge articles for internal documentation and training.
- Conducted thorough research using various platforms to gather comprehensive account information.
Senior Market Research Analyst
Rayden Interactive
03.2021 - 03.2024
- Served as the single point of contact (SPOC) for market research projects.
- Identified new healthcare practice accounts and ensured Salesforce data accuracy.
- Utilized Demand Tools extensively for deduplication, uploads, and data quality checks.
- Managed Salesforce board requests using Monday.com, ensuring workflow transparency.
- Created Confluence pages and delivered training on vendors and business areas.
- Conducted in-depth research using company websites, Snovio, ZoomInfo, LinkedIn, Sales Navigator, and NPI Registry.
- Proactively contacted companies to obtain missing data, enhancing accuracy.
Support Consultant Practice Management Application
Allscripts Healthcare Solutions Inc.
10.2012 - 01.2019
- Supported Practice Management apps: patient registration, appointments, claims, and financials.
- Resolved global service requests via Salesforce and ServiceNow.
- Assisted ICD-10 implementation and client onboarding.
- Handled after-hours server maintenance and change management.
- Maintained high resolution rates and customer satisfaction.
Technical Support Associate
Mphasis (An HP Company)
08.2011 - 10.2012
- Provided internal IT support for the Cargill account.
- Handled access issues, password resets, and incident management.
- Routed tickets per escalation protocols and monitored SLA compliance.
- Supported continuous service improvement by identifying recurring issues.
Customer Service Associate
Hutchison 3 Global Services (now Tech Mahindra BPS)
05.2008 - 03.2010
- Handled telecom service queries, escalations, and upselling.
- Captured customer feedback and recommended process improvements.
- Reported daily metrics on calls, resolutions, and complaints.
Medical Transcriptionist
Crossover Software Technologies
06.2004 - 07.2006
- Transcribed U.S. physician dictations with a focus on accuracy and confidentiality.
- Maintained quality of patient records and corrected inconsistencies.
Education
Bachelor of Commerce -
Modern College of Commerce
Pune, Maharashtra03.2003
HSC - Commerce
Modern College Pune
Pune, Maharashtra03.2000
SSC -
PES Modern English Medium School
Pune, Maharashtra04.1998
Skills
- Technical & Analytical Skills
- Market Research & Competitive Analysis
- Data Collection & Interpretation
- CRM Tools (Salesforce, DemandTools)
- Data Cleaning & Deduplication (DemandTools, LeanData)
- Automation Tools & Integrations (Clay, 6sense, Mondaycom)
- Soft Skills
- Strong Analytical Thinking
- Problem Solving & Critical Reasoning
- Effective Communication & Presentation
- Time Management & Prioritization
- Training & Knowledge Sharing
Accomplishments
- Employee of the Month
- Employee of the Quarter
- Employee of the Year
- Best Quality
- Timely Project Closures Recognition
Activities and Honors
Dancing, Travelling, and Cooking.
Timeline
Senior Analyst, Strategic Data Management & Governance
Phreesia India Pvt Ltd
04.2024 - 08.2025
Senior Market Research Analyst
Rayden Interactive
03.2021 - 03.2024
Support Consultant Practice Management Application
Allscripts Healthcare Solutions Inc.
10.2012 - 01.2019
Technical Support Associate
Mphasis (An HP Company)
08.2011 - 10.2012
Customer Service Associate
Hutchison 3 Global Services (now Tech Mahindra BPS)
05.2008 - 03.2010
Medical Transcriptionist
Crossover Software Technologies
06.2004 - 07.2006
Bachelor of Commerce -
Modern College of Commerce
HSC - Commerce
Modern College Pune
SSC -
PES Modern English Medium School
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