GINU MON TR
Ernakulum
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. An adroit professional with over 12 years and 1 months of experience in US Indirect Taxation, Process Management, Issue Resolution and Quality Controls for US Sales/Use Tax Process; Established track record in leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity. Exceptional consensus building, negotiation and interpersonal skills, analytical mind & comprehensive problem detection/solving abilities with proven ability of achieving service delivery/process targets. Excellent communication skills with reputation of unwavering accuracy, credibility and integrity. Proven track record in team management to consistently raise efficiency levels.
Overview
12
12
years of professional experience
Work History
Manager- Sales and Use Tax (SALT)
EXL SERVICES
01.2023 - 02.2024
- Preparing/Reviewing the Sales and Use returns based on the applicable filing frequencies such as Monthly, Quarterly, Semi-Annually and Annually for various US states and clients
- Reviewing the nexus requirement and providing suggestion to the clients whether clients need to register in a particular jurisdiction
- Preparing/reviewing the required registration forms and submitting to the tax authorities
- Reviewing the audit request/notices from the jurisdictions and providing the proper resolution to resolve the question
- Resolving the various jurisdictional notices issued relating to various client account issues over phone and email
- Also doing the regular follow-up to ensure the issue has been resolved
- This includes preparing response letter and penalty waiver request based on the notices
- Reviewing the tax law changes and determining the impact on the business
- Suggesting necessary changes to incorporate in the business so that the business in compliance with the jurisdictional laws
- Obtaining, renewing the business license's based on the jurisdictional requirements
- Preparing, filing and paying the Fuel Tax, Meals and Beverage tax returns
- Preparing the Census forms - BE - 577, 11A, 11B, BE - 605 and BE - 120
- Assisting the team with the questions and providing guidance
- Goal setting and providing the feedback, performance appraisal and developing KPI's.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager-Tax Accounting (US Sales/Use Tax)
KPMG GLOBAL SERVICES
06.2013 - 12.2022
- Preparing/Reviewing Sales and Use returns based on applicable filing frequencies such as Monthly, Quarterly, Semi-Annually and Annually for various US states and clients
- Preparing Sales and Use, OHIO CAT, WA & WV B & O returns, Tire Fee, Lubricating Oil, Petroleum returns based on the jurisdictional requirements
- Preparing and reviewing Canada GST, HST and PST returns
- Reviewing nexus requirement and providing suggestion to clients whether clients need to register in any jurisdiction
- Reviewing the various data files and cross verifying with the online portal and proving suggestion to clients regarding registering them based on analysis
- Coordinating with various clients to gather data and understanding any possible delays
- Analyzing the data files supplied by clients and determining the taxability and other reporting data points
- Determining and setting up the various importing methodologies, so that data can be structured and imported into Vertex system without any issues
- Identifying the tax rate changes with the jurisdiction and informing the Vertex Support team so that the tool can be updated and prepare return correctly
- Maintaining the tax calendar so that addition or deletion in the jurisdiction can be tracked
- Also any account number changes, payment method and filing method can be tracked
- Filing EDI (Electronic Data Interchange) for all the Telecom and National clients according to the procedure given by the jurisdiction
- Resolving the various jurisdictional notices issued relating to various client account issues over phone and email
- Also doing the regular follow-up to ensure the issue has been resolved
- This includes preparing response letter and penalty waiver request based on the notices
- Mentoring the team members in the areas which professionals are lacking competencies so that professionals can move up the ladder
- Preparing the training materials and conducting training for the new hires as well as for the experience's professionals based on requirement
- Interacting with the management, team and associates to facilitate smooth communication to understand and analyze the requirement and also to identify appropriate solutions for problems, if any
- Identifying and defining processes, sub-processes & activities, development & review of process flowcharts & risk control matrix and operative effectiveness as well as remedial solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Senior Process Associate-Tax & Accounting (Sales & US Process)
EXL SERVICES
10.2011 - 05.2013
- Analyzed sales process for US customers, rated their credit limit and helped computing their tax implications
- Conducted research and analyzed reason of variance between tax collected by jurisdiction and actual amount to be paid by client
- Audited and verified EDI filed before the due date and confirm back to the US Counter parts about the status of filing
- Monitored customers information on prepayment, foreclosure charges and updated client information who has less credit rating
- Mapped client's requirements and examined if the customer has submitted all the required documents.
Education
Masters of Commerce -
Al-Azhar College, M.G University, Kottayam
Thodupuzha01.2011
Bachelors of Commerce -
Al-Azhar College, M.G University, Thodupuzha, Kerala
Thodupuzha01.2009
Class XII -
SNDP HSS, Muvattupuzha, Kerala
Muvattupuzha01.2006
Skills
- US Sales/Use Tax Compliance
- Alteryx
- CCH
- Avalara
- ERP
- Vertex
- Performance Management
- Team Management
- Communication Skills
- Client Management
- Process Analysis
Languages
English
Hindi
Malayalam
Professionalaccolades
- Recipient of Recognition Award called Super Employee from KPMG
- Credentials of being awarded with "Best Individual Performer" in the team
- Recipient of several Appreciation Mails from client for exceeding the expectations of the customers
- Received a Certificate for successfully completing training from L&D Team.
- Recipient of Recognition Award named KUDOS from KPMG
References
Available on Request
Timeline
Manager- Sales and Use Tax (SALT)
EXL SERVICES
01.2023 - 02.2024
Assistant Manager-Tax Accounting (US Sales/Use Tax)
KPMG GLOBAL SERVICES
06.2013 - 12.2022
Senior Process Associate-Tax & Accounting (Sales & US Process)
EXL SERVICES
10.2011 - 05.2013
Masters of Commerce -
Al-Azhar College, M.G University, Kottayam
Bachelors of Commerce -
Al-Azhar College, M.G University, Thodupuzha, Kerala
Class XII -
SNDP HSS, Muvattupuzha, Kerala
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