Giridhar Adhikari
Senior Manager
Hyderabad
Summary
Dynamic IT Project Management professional with over 18 years of extensive experience in the IT, Telecom, and Government sectors, specializing in project delivery, operations, and quality initiatives. Expertise in shaping and motivating teams while driving cost-saving strategies through the implementation of a structured Shared Services Model for ERP teams. Proven track record in managing all aspects of ServiceNow and Oracle ERP delivery, including project management, professional services, and ongoing support operations. Adept at fostering a competitive environment that encourages employee development and performance excellence while actively participating in presales support and client engagement initiatives.
Overview
22
22
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Engagement Delivery Lead
Cognizant Technology Solutions [India]
02.2015 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Module Leader
Wipro Technologies Limited [India]
04.2014 - 02.2015
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
Principal Consultant
NTT DATA Global Delivery Services Limited [India]
10.2013 - 02.2014
- Collaborated with subject matter experts to develop best practices and industry-leading methodologies.
- Conducted workshops and training sessions to improve employee knowledge of best practices.
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Provided detailed advice to customers
- Served as a trusted advisor for clients navigating complex industry landscapes.
- Generated reports detailing findings and recommendations.
Lead Consultant. (Project Lead).
Software Application and Information Solutions (Pty) Ltd. [Botswana]
09.2012 - 10.2013
- Prepared project lifecycle documentation and project management plans.
- Developed custom solutions based upon clients' strict requirements.
- Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
Team Lead
Mahindra Satyam Computer Services Ltd.
09.2005 - 03.2012
Dir. Contract
Satyam Computers Services India Ltd.
08.2004 - 09.2005
Education
MBA Technology Management -
Osmania University
Telangana, IndiaBachelor of commerce - undefined
Osmania University
Telangana, IndiaSkills
Project Delivery, Operations & Support management
Incident, Change, Problem & Release Management
Escalation & Stakeholder Management
People & Team Management
SLA metrics, Dashboards & Reporting
PCID Design & Architecture and Technical road maps
Quality & Process Improvement
Project Transitions & Management
Consulting & Pre-sales Support
Continuous Improvement and Automation initiatives
Client engagement & Governance
ServiceNow Technologies: ITSM, Idea & Demand Management, Project Portfolio Management, HRSD
Oracle Technologies: Oracle ERP Applications E-Business Suite, CORE HR, SSHR, Oracle Learning Management, I Recruitment, Performance Management System, Data Base Intelligence, Succession Planning, I Supplier Management, Payroll
Ticketing: Remedy, ITSM, Service Now, QMS & SDM
Certification
Certified SAFe 5 Scrum Master
Timeline
Engagement Delivery Lead
Cognizant Technology Solutions [India]
02.2015 - Current
Module Leader
Wipro Technologies Limited [India]
04.2014 - 02.2015
Principal Consultant
NTT DATA Global Delivery Services Limited [India]
10.2013 - 02.2014
Lead Consultant. (Project Lead).
Software Application and Information Solutions (Pty) Ltd. [Botswana]
09.2012 - 10.2013
Team Lead
Mahindra Satyam Computer Services Ltd.
09.2005 - 03.2012
Dir. Contract
Satyam Computers Services India Ltd.
08.2004 - 09.2005
Bachelor of commerce - undefined
Osmania University
MBA Technology Management -
Osmania University