GIRIDHAR KAYARGA
Arabian Automobiles LLC Nissan | INFINITI | Renault
Mysore
6
Languages
28
years of professional experience
Strategic Senior Management Professional with expertise in project management, team collaboration, and process optimization to drive organizational success. Delivers results by navigating complex challenges and fostering a culture of accountability. Builds high-performing teams and communicates effectively to adapt to evolving business needs.
Work History
Senior Manager – Aftersales Marketing & Business Development
9 Years 2 Months- Design comprehensive marketing strategies aligned with business objectives and revenue targets.
- Plan and execute integrated marketing campaigns across digital, social media, print, outdoor advertising, CRM, and dealership channels.
- Develop and implement strategies to strengthen customer engagement, satisfaction, loyalty, and retention.
- Strengthen customer relationships through targeted retention, loyalty, and win-back campaigns.
- Lead digital transformation initiatives across customer touchpoints to streamline processes and enhance customer convenience.
- Collaborated with OEMs, advertising agencies, media partners, sales teams, finance, and operations to deliver successful campaigns, enhancing overall business performance.
- Conducted market research, competitor analysis, and customer insight studies, identifying growth opportunities to inform strategic decisions.
- Planned and managed annual marketing budgets, optimising campaign performance to drive significant return on investment.
- Present business performance reports, marketing insights, and strategic recommendations to senior leadership.
- Achieved 8% revenue growth through targeted strategies.
- Increased customer retention to 84% through focused engagement efforts.
- Produced 26,000+ qualified leads through targeted campaigns.
- Boosted conversion rate of rejected estimates to 62% through process improvements.
- Facilitated sales of over 27,000 service contracts, contributing to increased revenue and customer retention.
- Re-engaged 3,500 dormant customers, leading to over 4,500 annual Repair Orders.
- Developed customer convenience initiatives, achieving over 53,000 service transactions.
- Raised Wakala Plus insurance sales from 650 to 1,100 policies monthly, significantly boosting body shop revenue.
Deputy Manager – Aftersales & Marketing
4 Years 3 Months- Developed marketing campaigns and loyalty programs that increased customer acquisition and retention.
- Managed nationwide marketing initiatives that elevated brand visibility across 31 Toyota service centers.
- Planned and executed seasonal campaigns and service promotions.
- Led digital transformation initiatives through the launch of the Toyota Oman website and mobile application.
- Introduced Easy Payment Plans and insurance programs in collaboration with banks to increase customer accessibility.
- Analyzed campaign performance and operational data to support business planning and inform decision-making.
- Migrated service schedule from 5K to 10K km intervals to improve efficiency.
Aftersales Manager – Dealer Quality
11 Months- Implemented dealer quality and brand standards, improving brand consistency across 100+ dealerships.
- Drove improvements in customer satisfaction by analyzing market feedback and leveraging analytics for actionable insights.
- Launched new products and monitored performance nationwide with R&D teams to align with market needs.
Manager – Customer Care
11 Months- Managed customer relationship programmes, improving dealer service delivery consistency.
- Managed warranty administration to facilitate timely claims processing and effective customer follow-up.
- Coordinated pan-India field support and spare parts teams to resolve concerns faster.
- Coordinated pan-India field support and spare parts teams, accelerating issue resolution.
- Developed customer complaint management software, streamlining adoption across dealer network.
- Presented Indian operations at Volkswagen global conferences in Germany.
- Acted as representative for OEM German car manufacturers across India operations.
Senior Officer - Aftersales
2 Years 4 Months- Managed customer complaints by coordinating technical resolutions to enhance customer satisfaction with Škoda Auto a.s. Czech Republic.
- Coordinated product feedback with quality, logistics, production, and spares teams to improve mobile helpline support.
- Coordinated product feedback with quality, logistics, production, and spares teams, enhancing mobile helpline support.
- Implemented ŠkodaAuto processes across dealerships, driving enterprise excellence.
- Conducted audits and performance reviews at dealerships for compliance and operational standards.
Asst Manager- Customer Care
6 Years 11 Months- Executed customer service initiatives to enhance customer satisfaction across Pune region.
- Executed customer service initiatives, improving customer satisfaction across Pune region.
- Resolved customer queries and concerns promptly to ensure effective resolutions.
- Collaborated with internal teams to address issues and optimize service delivery.
- Oversaw extended warranty claims, ensuring compliance with company policies and enhancing customer trust.
Education
MBA - Marketing
BE - Automobile Engineering
DAE - Automobile Engineering
Skills
Aftersales excellence
Customer retention
Customer acquisition
Digital strategy
Customer engagement
Customer loyalty programs
Customer insight analysis
Market trend analysis
Customer behavior analytics
Sales performance optimization
ROI management
Budget management
Growth strategy
Business alignment
Process optimization
Customer service integration
Cross-functional teamwork
Team leadership
Accomplishments
- Supervised team of 60 staff members for Inhouse Insurance Product Launch and its promotion and sales
- Supervised team of 32 staff members for Predictive Maintenance Reminders.
- Supervised team of 30 staff members for Customer Retention through Service Contract Sales and Promotion.
- Collaborated with team of 24 in the development of Toyota Oman & AWR Connect Mobile App.
- Achieved 130 Million AED by selling Service Contract
- Achieved 5K additional Repair orders through Inactive Customer Recovery
- Achieved 3% YOY growth in Service Retention
Contat Details
India Address - No -604, Prithvi World Apartments, Chamundi Vihar Layout, Near Airforce Selection Board, Bannur Road, Mysore -570011 Karnataka, India
Contact No - +91 9930 360384
Whatsapp - +91 9930360384 / +971 50 738 5624
Email- giridhar.kayarga@gmai.com
Languages
English
C2
Bilingual or Proficient
Hindi
C2
Bilingual or Proficient
Kannada
C2
Bilingual or Proficient
Tulu
C2
Bilingual or Proficient
Malayalam
B2
Upper intermediate
Marathi
B2
Upper intermediate
Timeline
Senior Manager – Aftersales Marketing & Business Development
Arabian Automobiles LLC Nissan | INFINITI | Renault
03.2017 - 05.2026Read More
Deputy Manager – Aftersales & Marketing
Saud Bahwan Automotive LLC
11.2012 - 02.2017Read More
Aftersales Manager – Dealer Quality
Volkswagen Group Sales India Pvt. Ltd.
01.2012 - 12.2012Read More
Manager – Customer Care
Volkswagen Group Sales India Pvt. Ltd.
01.2012 - 12.2012Read More
Senior Officer - Aftersales
Skoda Auto India Pvt Ltd
04.2004 - 08.2006Read More
Asst Manager- Customer Care
Sai Service Station Limited
01.1998 - 12.2004Read More
KVG Polytechnic
DAE from Automobile Engineering
Read More
BVB College of Engineering
BE from Automobile Engineering
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Sikkim Professional University
MBA from Marketing
Read More