Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Disclaimer
Personal Information
Roles And Responsibilities
Certification
Languages
Timeline
Generic

Giridhar Koti Reddy

Hyderabad

Summary

Dynamic Customer Relationship Manager with a proven track record at Ultratech Cement Limited, excelling in customer satisfaction monitoring and sales strategy implementation. Recognized for achieving significant growth and fostering strong client relationships. A committed team player with a sharp learning curve, dedicated to enhancing user experience and driving sales success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager

Ultratech Cement Limited
Hyderabad
09.2023 - Current
  • SPOC for the customer satisfaction program called "Mission Happiness" for the Hyderabad region, which monitors and collects active feedback from customers and stakeholders on a regular basis through call centers to improve User experience.
  • Implementing strategies for building customer relationships and improving customer satisfaction, managing customer complaints, and resolving them in a timely and efficient manner.
  • Collaborating with the sales team to identify new customers, and to win back former customers. Collecting and analyzing customer feedback to identify areas for improvement, and to develop new strategies for meeting customer needs.
  • Overseeing the relationship with customers handled by your team, and planning and managing communication campaigns to engage customers.
  • Identifying and implementing opportunities for upselling and cross-selling, coordinating with other teams to ensure consistency in customer interactions, and to streamline the customer experience.
  • Monitoring and reporting on customer satisfaction metrics, maintaining a comprehensive understanding of the organization’s products or services, to provide accurate information to customers.

Sales Officer

The Ramco Cements Limited
01.2017 - 03.2022
  • Responsible for 185 Retailers and 13 Dealers and able to achieve (+)6 % Growth on Last year.
  • Handling 2 Districts in Telangana to meet respective Road construction Contractors and providing them with best of our products Bitumen and Cationic Emulsion with competitive pricing.
  • Taking care of 2 Warehouses and coordinating with colleges to execute orders timely.
  • Site inspections to satisfy customers and providing the best solutions.
  • Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
  • Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams’ strengths and weaknesses.
  • Establishing productive and professional relationships with key personnel in assigned customer accounts.
  • Added 15 ‘Special Class Contractors’ to the organization.
  • Achieved sector highest Product sale (Ramco Supercrete) for 3 consecutive months in 2021.
  • Gave 60% of sales growth for the year 2017-2018 which is highest in the State.
  • Maintained Month on month consecutive growth for 12 months in 2017-2018.
  • Head Coordinator for the prestigious Management Event in college MEDHA-2012.
  • Represented Andhra Pradesh in 'National Youth Day' celebrations on the occasion of Swami Vivekananda 150Th birth Anniversary held at Coimbatore, Tamil Nadu.
  • Awarded with 'Best out Going Student' (student of the year) for 2012-2014.

Sales Associate

Asian Paints Home Solutions
Hyderabad
11.2015 - 12.2016
  • Responsible for driving sales and customer engagement for Asian Paints Home Solutions. My role involved understanding customer requirements, providing accurate price quotations, and ensuring a seamless home painting experience.
  • Key Responsibilities: Customer Engagement: Interact with customers to understand their painting needs, preferences, and budget.
  • Price Quotation: Provide accurate cost estimates based on customer requirements, surface area, and paint type.
  • Sales Growth: Drive sales by promoting Asian Paints Home Solutions services and converting leads into customers.

Marketing Executive

Greentree Micro Minerals pvt ltd
06.2014 - 09.2015
  • I was responsible for promoting and selling mining-derived products such as minerals, pigments, and additives to paints and plastic manufacturers. This role involves understanding customer requirements, providing technical insights, and driving sales growth.

Education

MBA - Marketing

Bhavans Vivekananda College
Hyderabad
01.2014

DEGREE - Bachelor of Commerce

Railway Degree College
Hyderabad
01.2012

INTERMEDIATE -

Railway Junior College
Hyderabad
01.2009

S.S.C -

Maharaja High School
Hyderabad
01.2007

Skills

  • Hardworking
  • Customer relationship management
  • Customer satisfaction monitoring
  • Sales strategy implementation
  • Committed
  • Positive attitude

Accomplishments

  • Added 15 ‘Special Class Contractors’ to the organization.
  • Achieved sector highest Product sale (Ramco Supercrete) for 3 consecutive months in 2021.
  • Gave 60% of sales growth for the year 2017-2018 which is highest in the State.
  • Maintained Month on month consecutive growth for 12 months in 2017-2018.

Languages

  • Telugu
  • English
  • Hindi
  • Tamil

Hobbies and Interests

  • Music
  • Motorcycle touring

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Personal Information

  • Date of Birth: 04/26/92
  • Nationality: Indian
  • Marital Status: Married

Roles And Responsibilities

  • Responsible for 185 Retailers and 13 Dealers and able to achieve (+)6 % Growth on Last year.
  • Certified Construction advisor by National Academy of Construction.
  • Handling 2 Districts in Telangana to meet respective Road construction Contractors and providing them with best of our products Bitumen and Cationic Emulsion with competitive pricing.
  • Taking care of 2 Warehouses and coordinating with colleges to execute orders timely.
  • Site inspections to satisfy customers and providing the best solutions.
  • Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
  • Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams’ strengths and weaknesses.
  • Establishing productive and professional relationships with key personnel in assigned customer accounts.

Certification

  • Misson Happiness

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1

Timeline

Customer Relationship Manager

Ultratech Cement Limited
09.2023 - Current

Sales Officer

The Ramco Cements Limited
01.2017 - 03.2022

Sales Associate

Asian Paints Home Solutions
11.2015 - 12.2016

Marketing Executive

Greentree Micro Minerals pvt ltd
06.2014 - 09.2015

MBA - Marketing

Bhavans Vivekananda College

DEGREE - Bachelor of Commerce

Railway Degree College

INTERMEDIATE -

Railway Junior College

S.S.C -

Maharaja High School
Giridhar Koti Reddy