Giridhar Nagichetty
Hyderabad
Summary
Senior IT professional with 23+ years of experience in IT Transition, Project Management, Service Delivery, and Infrastructure Support operations. Utilizes quantitative analysis tools to investigate problems and develop tailored solutions for diverse business needs. Excels at presenting complex information in an easily understandable format, enabling clients to make informed decisions quickly.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Principal Consultant
Genpact
01.2005 - Current
- Responsible for managing all IT infrastructure transitions and migration projects for new clients across all Genpact locations, utilizing Scrum/DevOps for project management
- IT Setup (Network, Compute, and Voice) includes new site implementation, new logo, infrastructure migration, infrastructure movement, process/business movement, site release, and more
- Collaborating with business stakeholders to deliver IT solutions and services that align with business's vision and mission objectives
- Ensuring that Service Delivery and Operational Performance metrics meet business requirements and drive efforts to exceed Service Level Commitments
- Provide mentoring and coaching to individual team members to enable them to function as high-performing unit
- Also drove recruitment, training, and retention programs to ensure high-quality service delivery
- Manage internal quality assurance (IQA) and external audits for client engagements, address compliance-related issues, and effectively manage operational manuals
- Worked as SME for Wintel clusters and VM Ware, managed multiple infrastructure support teams, and completed numerous projects on IT infrastructure implementation
- Part of Problem Management team, working with SMEs/SLOs to identify root causes and implement CAPA for PBI's
- This aims to reduce PML and decrease average daily incident rate
- Was part of GIS team, managing over 5500+ Wintel servers, Cluster Servers for GE, spread across various geographic locations and data centers in America, EMEA, and APAC
- Identify RCA for highly critical servers
- As Level 3 escalation contact, provided suggestions and solutions for critical issues to Level 2 team.
System Admin
Citadel(ge Medical Systems)
10.2000 - 10.2022
- Responsible for handling LAN setup, server, network printers, NAS and Asset management.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Diagnosed and resolved hardware and software issues.
Network Analyst
Wipro Technologies
10.2002 - 01.2005
- Designing and implementing information security policies and procedures in accordance with company standards
- Implementing and administering Wintel Clusters, AD &DHCP
- Providing various backup and restore techniques for source code.
- Administered software licensing and purchasing for effective installation of network.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Communicated with vendors to resolve network outages and periods of reduced performance.
Education
AMIETE -
IETE
New Delhi, India2000
Skills
- IT Project Management
- ITIL Service delivery
- Team Building & Leadership
- Operational Excellence
- Problem Management
- Scrum Management
- Employee Management
- Server Management
- Client Relationships
- Best Practices Implementation
- Continuous Improvement
Awards
Received the Gold award for successfully migrating the Genpact Data Centre from DLF to HPET. Additionally, I was honoured with the ZAC-Special award for three consecutive years, as well as various bronze, silver, and cash awards
Certification
Certified Scrum Master
ITIL V3 Foundation
MCSE
VCP 3
PMP Trained Through PMI REP
GB Trained and Tested
Timeline
Senior Principal Consultant
Genpact
01.2005 - Current
Network Analyst
Wipro Technologies
10.2002 - 01.2005
System Admin
Citadel(ge Medical Systems)
10.2000 - 10.2022
AMIETE -
IETE
Certified Scrum Master
ITIL V3 Foundation
MCSE
VCP 3
PMP Trained Through PMI REP
GB Trained and Tested
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