Adobe Photoshop
Giridhar T
IT Support Associate
No.16 New Car Street, Ponneri,Thiruvallur Dist,Tamilnadu
Summary
Experienced IT Support Associate with 2 years track record of success in Discipline. Open and clear communicator with a systematic and organized approach. Looking to take on a dynamic role with an expanding operation. Knowledgeable and highly effective at maintaining smooth and efficient operations by applying advanced communication, planning and problem-solving abilities. Collaborative and hardworking team player.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
IT Support Associate
Amazon
Chennai, Tamilnadu
08.2019 - Current
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
- Imaging\Re-Imaging end user desktop and laptop machines.
- Software installation, configuration, and troubleshooting for end users.
- Manage workflow and service request through Client's call ticketing system.
- General Desktop Support/Move activities.
- Network printer and Zebra Printer installation/configuration.
- Work with other support groups and vendors to provide seamless support to customer.
- Monitor, analyze and address reliability and performance issues.
- Network cable crimping and LAN connection establishment.
- Troubleshooting wired and wireless barcode scanners.
- Troubleshooting Quarantined related issues.
- Handling IT Asset Management.
- RF Scanners imaging (Windows & Android) and troubleshooting.
Education
Schooling
Leo Matriculation Higher Secondary School
Anna Nagar, Chennai 04.2012 - 04.2012
Diploma in Electronic And Communication Engineerin
Sri Durgadevi Polytechnic College
Kavaraipettai 04.2012 - 04.2015
Diploma in Graphic Design
Image Creative Education
Anna Nagar 05.2015 - 04.2018
Skills
Storage Array Management
Performance Optimization
Remote Diagnostics
Technical issues analysis
Desktop support
Multitasking abilities
Software
Adobe Illustrator
Adobe Indesign
Adobe Premier pro
Microsoft Excel
Microsoft Word
Microsoft powerpoint
Timeline
IT Support Associate
Amazon
08.2019 - Current
Diploma in Graphic Design
Image Creative Education
05.2015 - 04.2018
Schooling
Leo Matriculation Higher Secondary School
04.2012 - 04.2012
Diploma in Electronic And Communication Engineerin
Sri Durgadevi Polytechnic College
04.2012 - 04.2015