Giridharan K
Senior Business Analyst
Chennai,TN
Summary
Experienced Business Analyst with over 7 years of expertise. Skilled in gap analysis, business process improvement, and requirement gathering, with a proven ability to translate complex business needs into actionable solutions. Proficient in analyzing and documenting business systems, user needs, and workflows to automate business process and deliver measurable results. Adept at managing stakeholder expectations and fostering collaboration between cross-functional teams. Demonstrated ability to plan, own, and execute projects independently or collaboratively, ensuring timely delivery and alignment with organizational goals. Experienced in providing regular project update and conducting risk assessments to ensure project success. Known for delivering high-quality documentation, such as Business Requirements Documents (BRDs) and Process Flow Diagrams, to support project execution. A strong communicator and problem-solver, committed to driving business improvement and delivering value-driven solutions in fast-paced, dynamic environments.
Overview
11
11
years of professional experience
Work History
Senior Business Analyst
Infinite Computer Solutions
03.2025 - Current
- Experienced in Agile methodologies and SCRUM, including facilitating all ceremonies (Sprint Planning, Daily Standups,Product Backlog Refinement Reviews, and Retrospectives).
- Led and facilitated JAD sessions, stakeholder interviews, and workshops across departments to gather and validate requirements.
- Partnered with cross-functional teams to elicit, document, prioritize, and validate business requirements for end-to-end Pega applications using App Studio.
- Ensured smooth team collaboration, progress tracking, and resolution of blockers.
- Authored clear and concise user stories, with acceptance criteria, in Agile sprints.
- Managed the product backlog, and led grooming and refinement sessions using Agility and JIRA.
- Created Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and System Requirements Documents (SRD).
- Prepared process flow diagrams using tools like Visio..
- Conducted impact and gap analyses for new features and change requests.
- Conducted functional testing and supported UAT by reviewing test cases, logging defects, and retesting.
- Performed post-sprint production validation to ensure the quality of released features.
- Delivered biweekly demos to clients and end users to showcase sprint outcomes.
- Provided end-user training and developed documentation including user guides and playbooks.
- Responded promptly to client issues, performed root cause analysis, and tracked resolution.
- Conducted stakeholder communications, and managed scope finalization and approvals.
- Partnered with cross-functional teams to elicit, document, prioritize and validate business requirements for end-to-end Pega applications using App Studio.
- Defined and refined Pega case life cycles, stages, processes, and steps for case types.
- Configured data objects and integrations with external systems using Pega.
- Implemented decision rules and validation logic to support dynamic business rules in Pega.
- Identified opportunities for automation and business process improvement.
- Collaborated with QA teams to ensure adequate test coverage, and adherence to requirements.
- Supported sprint planning by refining features, evaluating technical feasibility, and allocating resources effectively.
- Used tools such as Agility, Confluence, JIRA, and Visio for documentation and project tracking.
- Skilled in oral and written communication, stakeholder management, and cross-functional coordination.
Senior Business Analyst Pega
Tek Systems
Chennai
03.2023 - 03.2025
- Experienced in Agile methodologies and SCRUM, including facilitating all ceremonies (Sprint Planning, Daily Standups,Product Backlog Refinement Reviews, and Retrospectives).
- Led and facilitated JAD sessions, stakeholder interviews, and workshops across departments to gather and validate requirements.
- Partnered with cross-functional teams to elicit, document, prioritize, and validate business requirements for end-to-end Pega applications using App Studio.
- Ensured smooth team collaboration, progress tracking, and resolution of blockers.
- Authored clear and concise user stories, with acceptance criteria, in Agile sprints.
- Managed the product backlog, and led grooming and refinement sessions using Agility and JIRA.
- Created Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and System Requirements Documents (SRD).
- Prepared process flow diagrams using tools like Visio..
- Conducted impact and gap analyses for new features and change requests.
- Conducted functional testing and supported UAT by reviewing test cases, logging defects, and retesting.
- Performed post-sprint production validation to ensure the quality of released features.
- Delivered biweekly demos to clients and end users to showcase sprint outcomes.
- Provided end-user training and developed documentation including user guides and playbooks.
- Responded promptly to client issues, performed root cause analysis, and tracked resolution.
- Conducted stakeholder communications, and managed scope finalization and approvals.
- Partnered with cross-functional teams to elicit, document, prioritize and validate business requirements for end-to-end Pega applications using App Studio.
- Defined and refined Pega case life cycles, stages, processes, and steps for case types.
- Configured data objects and integrations with external systems using Pega.
- Implemented decision rules and validation logic to support dynamic business rules in Pega.
- Identified opportunities for automation and business process improvement.
- Collaborated with QA teams to ensure adequate test coverage, and adherence to requirements.
- Supported sprint planning by refining features, evaluating technical feasibility, and allocating resources effectively.
- Used tools such as Agility, Confluence, JIRA, and Visio for documentation and project tracking.
- Skilled in oral and written communication, stakeholder management, and cross-functional coordination.
Senior Software Engineer/Business Analyst
3i Infotech
Chennai
11.2021 - 02.2022
- Company Overview: Chennai
- Role: Techno-functional Business Analyst role in US Healthcare Domain.
- Worked with customers to understand requirements and interacted with stakeholders to gather requirements for on-time delivery (Release).
- Performed gap analysis by identifying existing functionalities and documenting enhancements to meet end-state requirements.
- Conducted sprint planning, sprint review, and retrospective reviews to ensure adherence to customer requirements and sprint schedules.
- Conducted research by interviewing users, external customers, and various stakeholders.
- Chennai
Analyst
Athenahealth Technology Private Limited
02.2019 - 06.2021
- Managed IT project execution to ensure adherence to customer requirements and sprint schedules.
- Maintained healthy relationships with external and internal vendors/stakeholders for successful project implementation and maintenance.
- Interacted with stakeholders to gather requirements.
- Created user stories, use cases, and playbooks based on client requirements, ensuring requirements were finalized before sprint planning.
- Provided clear, detailed business requirements to developers and software testers.
- Conducted bi-weekly demos for clients on released features.
- Performed root cause analysis for complex problems.
- Identified opportunities for automating manual processes.
- Delivered timely support by tracking issues and communicating resolutions to end-users.
- Managed and led meetings and workshops across multiple departments to gather appropriate requirements.
- Performed regression testing post-sprint release to ensure all features remained intact.
- Analyzed existing systems and processes, identified gaps, and recommended improvements.
- Conducted stakeholder interviews to understand user needs and preferences.
- Assessed current or future customer needs and priorities by communicating directly with customers and exploring automation feasibility approaches, including as-is and to-be state analysis.
- Provided demos to clients biweekly on the features released every sprint.
Senior Process Executive
Cognizant technology solution
Chennai
03.2017 - 01.2019
- Company Overview: Emblem Health Insurance is a web based insurance domain project. It provides all members with the latest plan & health information. It deals with much functionality like member plans, member resources, Claims, and Billing.
- Worked with customers to understand requirements and interacted with stakeholders to gather requirements for on-time delivery (Release).
- Performed gap analysis by identifying existing functionalities and documenting enhancements to meet end-state requirements.
- Conducted sprint planning, sprint review, and retrospective reviews to ensure adherence to customer requirements and sprint schedules.
- Conducted research by interviewing users, external customers, and various stakeholders.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Managed and led meetings and workshops across multiple departments to gather appropriate requirements.
- Conducted internal audits and customer surveys to gather feedback for future sprint planning.
- Provided demos to clients biweekly on the features released every sprint.
- Emblem Health Insurance is a web based insurance domain project. It provides all members with the latest plan & health information. It deals with much functionality like member plans, member resources, Claims, and Billing.
Customer Care Specialist
Lycatel
Chennai
06.2014 - 02.2017
- Joined as an employee handing inbound calls in lycamobile uk as Customer service executive.
- Gradually moved to customer retention team where I call customers who port-out and understand the customer needs and provide the exact need to the customer adding revenue to the company.
Education
B.E - E.C.E
Lord Venkateswara Engg College
Chennai04.2014
HSC -
Marians Matriculation Higher Secondary School
Chennai04.2009
SSLC -
Marians Matriculation Higher Secondary School
Chennai04.2007
Skills
- Scrum processes
- Agile best practices
- Requirements gathering
- Requirement prioritization
- Requirement elicitation
- Stakeholder communication
- Recommending solutions
- Stakeholder engagement
- Business Process Automation
- Preparing documents such as BRD, FRD
- Sprint management in developing products within the committed turnaround time
- Sprint planning, sprint review, sprint backlog, and retrospective review
- Customer communication
- Business process improvement
- User acceptance testing
- Work planning and prioritization
- Gap analysis
- Agile methodology
- Software development lifecycle
- Retrospective review
- Backlog management
- Meeting facilitation
- Leading Scrum meetings
- Resource allocation
- Writing user stories
- Agile best practices
- Effective customer communication
- Customer interaction
- Team building
- Excel, SQL, JIRA, Agility, Visio,Pega
Timeline
Senior Business Analyst
Infinite Computer Solutions
03.2025 - Current
Senior Business Analyst Pega
Tek Systems
03.2023 - 03.2025
Senior Software Engineer/Business Analyst
3i Infotech
11.2021 - 02.2022
Analyst
Athenahealth Technology Private Limited
02.2019 - 06.2021
Senior Process Executive
Cognizant technology solution
03.2017 - 01.2019
Customer Care Specialist
Lycatel
06.2014 - 02.2017
B.E - E.C.E
Lord Venkateswara Engg College
HSC -
Marians Matriculation Higher Secondary School
SSLC -
Marians Matriculation Higher Secondary School
Personal profile
PERSONAL PROFILE
Name : K. GIRIDHARAN
Date of Birth : 6.8.1991
Nationality : Indian
Sex : Male
Father’s Name : Mr. D. KAMALAKANNAN(Late)
Mother’s Name : Mrs. K. JAYANTHI
Languages known : To Read & Write: Tamil, English.
To speak: Tamil, English
Educational
Qualification : B.E (Electronic &Communication Engineering)
Strengths : Optimistic, confident, Hard worker, smart working and
Flexible.
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