Giridhar Kumar N
Senior Manager - Operations
Bangalore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Established New Process and Team
Work History
Senior Manager
Oracle India Pt Ltd
Bangalore
01.2018 - Current
- Lead high performance 20 members team who supported contracting drafting close to $1Bn annually for multiple Line of Business - On Prem, Cloud, Services
- Fostered Customer centric Mindset change, a very critical change to align stakeholders and enhance overall “Buying Experience “ for customers.
- Implemented and developed operational standards, policy, process for new team to improve seamless buying experience
- Mentored team on “Host Leadership” style to enhance seamless execution of complex contracts by enhancing cross functional collaboration at transactional level
- Enhanced Relationship with Sales leaders to improve transparency with business for smooth functioning of everyday operations
- Translated corporate strategic initiatives to annual goals for the team at annual basis, followed by performance evaluations
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Mentored individuals, facilitated career discussion to align aspirations with opportunities for team members
- Developed and implemented strategies to improve customer experience including NPS
Operations Manager
Oracle India Pvt Ltd
Bangalore, India
05.2011 - 12.2017
- Instrumental in establishing 24/5 global team as part of Sun Integration/ Transition with key focus of Improve quality, fastest turn around. Managed 3rd Party outsourced team for 6 months.
- Lead first Process Excellence Team in Global Finance Organization with objective of Process Standardization, simplification and Automation
- Lead several corporate Initiatives to improve efficiency gain of more than 100 FTE. Lead end to end implementation of such initiatives
- Coached Team members to lead several Process Automation initiatives working with xFunctional teams.
- Institutionalized several Process controls to improve Overall Process Health and Hygiene and Knowledge Transfer including Training, certifications, Creating Succession planning for Subject Matter Experts.
- Created and managed project plans, timelines and KPI
Team Leader
Oracle India Pvt Ltd
Bangalore, India
09.2007 - 04.2011
- Lead first Team in Oracle to support Oracle Channel Partners as Single Window approach to resolve Ordering Queries and improve overall Deal Cycle Time. This Team was also 24/5 support Team.
- Lead the Team to collaborate with xFunctional teams like Global and regional l Alliance& Channel organization, Product Development Teams, Process Owners Teams and Finance Organization.
- Defined KPI, Soft Skill Training needs and established Process controls to continuously improve Partner Experience in Deal Cycle.
- Coached team members provide friendly and professional experience to Partners globally foster proper completion of assigned duties.
- Evaluated customer needs and feedback to drive product and service improvements.
- Ordering automation improvement from 0% to 27% globally
- Participated in global workshop with objective to improve overall deal ordering experience for Partners
- Lead Quarterly User Acceptance Testing for more than 12 Quarters to improve Oracle Store Experience
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Executive Program in Management - General Management Program
IIMB
Bangalore 08.2018 - 08.2019
Post Graduate Diploma - Ganaral Management Program
Pai Management Institute
Bangalore 08.2005 - 02.2007
Skills
Cross-functional collaboration
Policy and procedure modification
Organizational skills
Relationship building
Project Management
Customer Centricity
Process Enablement
Automation & Application Management
Stakeholder Management
Change Management
Planning and Coordination
Coaching and mentoring
Staff training/development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Program in Management - General Management Program
IIMB
08.2018 - 08.2019
Senior Manager
Oracle India Pt Ltd
01.2018 - Current
Operations Manager
Oracle India Pvt Ltd
05.2011 - 12.2017
Team Leader
Oracle India Pvt Ltd
09.2007 - 04.2011
Post Graduate Diploma - Ganaral Management Program
Pai Management Institute
08.2005 - 02.2007