Girija Shankar Mohanta
Aviation Experience
Summary
Dynamic Customer Service Senior Executive with proven expertise at Aisats, excelling in passenger services. Recognized for enhancing customer relations and leading teams to achieve operational excellence. Skilled in administrative functions and operations management, fostering a customer-oriented environment that drives satisfaction and loyalty.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Senior Executive
AISATS
01.2018 - 08.2025
- Led cross-functional teams to enhance operational efficiency and service delivery in airport operations.
- Developed and implemented strategic initiatives to optimize customer experience and streamline processes.
- Mentored junior staff, fostering a culture of collaboration and continuous improvement within the team.
- Analyzed performance metrics to identify trends, driving data-informed decisions for operational enhancements.
Education
Master of Science - Integrated M.SC Electronics And Telecommunication
Berhampur University
Khallikote Autonomous College 08-2013
12th -
Banabhumi College
Mayurbhanj 05-2007
10th -
Raghunath High School
Mayurbhanj, Odisha 05-2005
Skills
Interpersonal skills
Operations management
Executive support
Customer-oriented
Team player
Timeline
Customer Service Senior Executive
AISATS
01.2018 - 08.2025
Master of Science - Integrated M.SC Electronics And Telecommunication
Berhampur University
12th -
Banabhumi College
10th -
Raghunath High School