Giriprasath S
Erode
Summary
Results-driven End User Computing Senior Associate known for high productivity and efficient task completion. Possess specialized skills in hardware infrastructure, mobile device management, and user support. Excel in problem-solving, communication, and adaptability, ensuring smooth operation of end-user computing environments. Committed to leveraging technical knowledge and soft skills to enhance overall user satisfaction and performance.
Overview
5
5
years of professional experience
Work History
End User Computing Senior Associate
Tata Consultancy Services
Kochi
08.2019 - Current
- Led Firmware Upgrade for 2,000+ PED Devices: Managed the update of over 2,000 Pin Entry Devices (PEDs) to the latest firmware, improving performance and security.
- Set Up Lansweeper for Asset Management: Helped move from manual tracking of IT assets using Excel to Lansweeper, automating asset tracking and improving accuracy.
- Created Training Programs: Developed and delivered training on PED devices, virtual desktops (VDI), printers, and e-signatures, helping employees solve technical problems.
- Updated Troubleshooting Guides: Created and maintained troubleshooting guides for PED devices and hardware issues, making it easier for the team to resolve problems quickly.
- Fixed Issues with Lansweeper Tool: Identified and solved problems with Lansweeper, improving its accuracy and functionality in tracking IT assets.
- Coordinated with Vendors for Issue Resolution: Worked closely with vendors (ESP, Ethos, Ingenico) to quickly solve major hardware and software issues, ensuring minimal downtime.
- Provided Mobile Device Support (Workspace ONE): Handled support for corporate mobile devices, including enrolling devices, deploying apps, and solving technical problems, making sure all devices followed company security rules.
- Resolved Issues Directly with Users: Contacted users directly to resolve their issues without needing to escalate, reducing the number of escalations by 40% and improving customer satisfaction.
- Helped Set Up Wazuh SIEM Tool: Assisted with setting up the Wazuh Security tool to improve security for company devices and cloud systems, making threat detection faster and more effective.
- Tested and Set Up New IT Asset Tools: Helped test and set up Spiceworks and Snipe-IT as possible replacements for Lansweeper, aiming for a more efficient asset management tool.
- Migrated Meeting Room Booking System: Assisted in moving the company’s meeting room booking system to a new server, ensuring everything worked smoothly and reliably.
- Set Up Intel Endpoint Management Tool: Helped set up the Intel Endpoint Management tool to replace older remote desktop tools, making it easier to manage devices remotely and speeding up support.
- GPO Creation: Created and managed Group Policy Objects (GPOs) to enforce security settings, system configurations, and compliance across all user devices and servers.
- Vulnerability Management: Led vulnerability management efforts by identifying, prioritizing, and remediating security flaws in the system, ensuring timely patching and reducing potential risks.
- Incident Management: Led the resolution of escalated incidents, working with cross-functional teams to ensure fast, effective solutions and improved end-user experience.
Education
Bachelor of Science - Electrical, Electronics Engineering
V.S.B. Engineering College
Tamilnadu, India04-2019
Skills
- Application Installations
- Incident Management
- Desktop Technical Support
- Remote Support
- Software Updating
- IT Asset Management
- Network Troubleshooting
- Mobile Device Management (MDM)
- IT Documentation
- Printer Device Management and Troubleshooting
- PED Device Management and Troubleshooting
- Wyse Device Management
- Peripheral Repair
- System Administration
Languages
Tamil
First Language
English
Advanced (C1)
C1
Accomplishments
- On The Spot Award – Recognized for exceptional performance and immediate contributions.
- Service & Commitment Award – Awarded for outstanding dedication and service.
- Feedback Enabler Certificate – Acknowledged for fostering a culture of constructive feedback.
- Feedback Enthusiast Certificate – Awarded for actively engaging in and encouraging feedback processes.
- Xcelerate Warrior Certificate – Recognized for outstanding performance and commitment to excellence in team initiatives.
Timeline
End User Computing Senior Associate
Tata Consultancy Services
08.2019 - Current
Bachelor of Science - Electrical, Electronics Engineering
V.S.B. Engineering College
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