GIRIRAJ TIWARI
COLLECTION MANAGER
Hathwa
Summary
Accomplished Senior Business Executive with a proven track record at SHRIRAM FINANCE LTD, enhancing competitive positioning and customer satisfaction through strategic planning and targeted marketing. Expert in Operations Management and Team Leadership, I've spearheaded initiatives that streamlined processes, improved client retention, and significantly increased revenue growth.
Overview
3
3
years of professional experience
Work History
Senior Business Executive
SHRIRAM FINANCE LTD
06.2024 - Current
- Developed strategy to combat increased competitive presence within territory.
- Participated in monthly training on latest technology trends and products in industry.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- BUSINESS IN LCV CV PRIVATE VEHICLE COMMERCIAL VEHICLE AND MACHINERY
- COLLECTION WITH RUNNING DATA LET'S SEE THE COLLECTION FROM NON-STARTER TO MATURITY TIME
SENIOR DEPUTY RELATIONSHIP MANAGER
Cholamandalam Investment & Finance Company
02.2024 - 05.2024
- Expanded the bank''s customer base through targeted marketing strategies and exceptional service delivery.
- Delivered customized financial presentations to potential clients demonstrating the value-added benefits of partnering with the bank.
- Spearheaded process improvements that streamlined department operations, while minimizing costs and maximizing revenues.
- Implemented efficient customer service processes that reduced response times and improved client satisfaction rates.
- Two-wheeler and three-wheeler collection in X bucket.
- Portfolio management and team management.
- Handling 500 to 550 cases every month and achieving target.
Deputy Manager- DEBT MANAGEMENT SERVICES - RURAL
Bajaj Finserv
11.2021 - 08.2023
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Monitoring FEMI cases, RCD collection.
- Monitoring 0 MOB Cases in RCD, RDD, ERF, CDR Product.
- Monitoring case-wise feedback for scheduled PTPs on a daily basis.
- Monitoring receivable collection from high-risk customer and visit that customer.
- Monitoring Team. Monthly EMI + Overdue Collection with ODI Amount
Education
Bachelor of Arts - History
GOPESHWAR COLLEGE
Hathwa, India 04.2001 -
Skills
Customer Acquisition
Contract Negotiation
Consultative Sales
Customer Service
Time Management
Team Leadership
Sales management
Data Management
Customer Retention
Team Management
Timeline
Senior Business Executive
SHRIRAM FINANCE LTD
06.2024 - Current
SENIOR DEPUTY RELATIONSHIP MANAGER
Cholamandalam Investment & Finance Company
02.2024 - 05.2024
Deputy Manager- DEBT MANAGEMENT SERVICES - RURAL
Bajaj Finserv
11.2021 - 08.2023
Bachelor of Arts - History
GOPESHWAR COLLEGE
04.2001 -