Ambili Aravind
Customer Relation Officer
Mumbai
Summary
A results-oriented Retail professional with 10+ years experience Seeking a challenging and rewarding role where skills, knowledge and expertise gained throughout previous experience can be transferred across and utilized to best effect for the benefit of the organization.
Overview
18
18
years of professional experience
Work History
Senior Customer Relation Officer
First Cry
06.2022 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Senior Associate
Future Retail India Pvt Ltd.
10.2018 - 9 2019
- Have propelled multiple stores to #1 in sales, customer satisfaction, operations, lowering shrink and staff turnover to all-time best
- Manage daily operations such as opening/closing, inventory control, cash management, and various office/administrative duties
- Increase store sales above target each quarter by analyzing daily sales and creating action plans to achieve
- Plan and prepare work schedules, assign employees to specific tasks and provide performance counseling
- Trained new employees in customer service, sales, conflict resolution, and data entry practices
- Plan and led the implementation of all seasonal floor-sets to ensure they met company standards and deadlines
- Facilitate and led external and internal Stock and Store Standards of Operation (SOP) Audits
- Protected store assets and merchandise by adhering to company Standards of Operation (SOP) guidelines
- Reviewed policies and made changes as needed to streamline operations and increase productivity
- Provide strong reporting and analytical information support to management team
- Analyze data and prepare MIS reports such as inventory and stock report, P&L reports, sales forecast, performance report, store budget, etc.
Senior Associate
HyperCity Retail India Ltd
07.2017 - 10.2019
Receptionist
Chirayu Super Specialty Hospital
08.2014 - 12.2016
Customer Care Associate
HyperCity Retail India Ltd
02.2006 - 09.2012
Education
Higher Secondary Certificate -
Mumbai University
04.2001 -
Skills
Retail Store Operations
Merchandising & Plan-O-Grams
Retail Sales
Customer Service Excellence
Teambuilding & Mentoring
Training & Supervision
Inventory Management
Loss Prevention & Control
Work Coordination
Report Writing
Emergency Response Coordination
Strategic Planning
Report Preparation
Innovation and Creativity
Computerknowledge
MS Office
Personal Information
- Date of Birth: 01/06/86
- Nationality: Indian
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Senior Customer Relation Officer
First Cry
06.2022 - Current
Senior Associate
Future Retail India Pvt Ltd.
10.2018 - 9 2019
Senior Associate
HyperCity Retail India Ltd
07.2017 - 10.2019
Receptionist
Chirayu Super Specialty Hospital
08.2014 - 12.2016
Customer Care Associate
HyperCity Retail India Ltd
02.2006 - 09.2012
Higher Secondary Certificate -
Mumbai University
04.2001 -
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