Sirazul Rahaman
Manikpur Sapui Para, Dum Dum , P.O- Italgacha
Summary
To pursue a challenging career and be a part of a progressive organization that gives scope to enhance my knowledge, skills and reach pinnacle in software field with share determination, dedication and hard work.
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Customer Relation Officer
Firstcry.com
Kolkata, India
09.2024 - Current
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Streamlined workflows to improve efficiency and reduce operational bottlenecks.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Analyzed performance metrics to identify trends and inform strategic decision-making processes.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Promoter
PURVAKRITI AGENCY
12.2018 - Current
- AND ALSO I HAVE WORKED AS A PROMOTER OF ALLIED BLENDED DISTILLER (ABD) AT AVISAR SPENCER'S (FROM 1ST DECEMBER 2018 TO TILL DATE)
Brand Ambassador
DIAGEO INDIA PVT LTD (Randstad India Pvt Ltd)
Kolkata, India (Remote)
02.2021 - 08.2024
- Engaged customers through product demonstrations, enhancing brand visibility and consumer awareness.
- Conducted market research to identify trends and adjust promotional strategies accordingly.
- Developed and maintained relationships with key stakeholders, driving brand loyalty and community engagement.
- Trained new brand ambassadors on product knowledge and customer interaction techniques.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Brand Ambassador
Allied Blended Distiller (ABD) Pvt Ltd
Kolkata, India
12.2018 - 02.2021
- Starling Reserve
- Collaborated with sales teams to align marketing initiatives with business objectives effectively.
- Analyzed competitor activities to inform strategic planning and improve market positioning efforts.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Promoter
MATRIX AGENCY
10.2018 - 12.2018
- I HAVE WORKED AS A PROMOTER OF (ALCOBREW) GOLFER'S SHOT, WHITE AND BLUE OLD SMUGGLER IN METRO CASH AND CARRY
Cashier
Spencer Retail Pvt Ltd
10.2017 - 10.2018
- Team Members (Liquor)
Accountant
GOLDEN INN F.L. OFF
04.2014 - 10.2017
- TO MAINTAIN EXCISE COPY, MAINTAIN STOCK OF SHOP, GODOWN, AND BILL DESIGNATION ACCOUNTANT.
Customer service
Agies BPO
07.2010 - 08.2011
Education
Bachelor of Arts -
NETAJI OPEN UNIVERSITY
Kolkata, India01-2024
Higher Secondary - undefined
W.B.C.H.S.E
01.2010
Madhyamik - undefined
W.B.B.S.E
01.2008
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Community relations
- Investigation leadership
- Information verification
- Emergency response
- Emergency and non-emergency response
- Investigation management
- Rule enforcement
- Evidence storage
- Safety protocols
Certification
CITA course from Youth Computer Training Centre.
Languages
English
Hindi
Bengali
Hobbies and Interests
Reading Journals/ Magazines, Listening to Music, Making New Friends
Disclaimer
I do hereby declare that all the necessary particulars as furnished by me in my curriculum vitae are true and correct to the best of my knowledge and belief and nothing has been concealed or suppressed.
PERSONAL PROFILE
- Name: Sirazul Rahaman
- Father's Name: Habibur Rahaman
- Permanent Address: Manikpur Sapuipara Durganaga, P.S. Dum Dum, City: Kolkata, State: West Bengal, Pin: 700079
- Date of Birth: 10th January 1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Language known: English, Hindi & Bengali
Timeline
Senior Customer Relation Officer
Firstcry.com
09.2024 - Current
Brand Ambassador
DIAGEO INDIA PVT LTD (Randstad India Pvt Ltd)
02.2021 - 08.2024
Promoter
PURVAKRITI AGENCY
12.2018 - Current
Brand Ambassador
Allied Blended Distiller (ABD) Pvt Ltd
12.2018 - 02.2021
Promoter
MATRIX AGENCY
10.2018 - 12.2018
Cashier
Spencer Retail Pvt Ltd
10.2017 - 10.2018
Accountant
GOLDEN INN F.L. OFF
04.2014 - 10.2017
Customer service
Agies BPO
07.2010 - 08.2011
Higher Secondary - undefined
W.B.C.H.S.E
Madhyamik - undefined
W.B.B.S.E
Bachelor of Arts -
NETAJI OPEN UNIVERSITY