GIRISH KAMALKISHOR CHAURASIA
Mumbai
Summary
Dynamic professional with extensive experience in managing diverse projects and initiatives. Proven ability to analyze complex issues, interpret data, and evaluate trends to provide actionable insights that drive business success. Recognized for commitment to safety protocols and punctuality, contributing to a reliable and efficient work environment. Valued team member known for strong work ethic and dedication to achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Team Lead
Razorpay Software Private Limited
09.2022 - Current
- Onboarding of Merchant in Razorpay for Banking Merchant.
- Worked as a team Lead for improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Worked as a team Lead to manage and increase the effectiveness and efficiency of compliance through improvements to each function as well as coordination and communication between support and business functions.
- Successfully managed Freshdesk Service Requests for ICICI, BOB, HDFC and SNG Programs and Independently handled Service Requests via VCRM for the ICICI Program.
- Resolved queries for the ICICI, BOB, HDFC and SNG Programs within the defined (TAT).
- Proactively shared daily reports, addressed escalations, and collaborated with stakeholders to resolve challenges effectively.
- Demonstrated support for team members, flexibility in handling high ticket volumes, and problem-solving capabilities.
- Established a strong rapport with Banking Partners and proactively pursued support as needed.
- Took initiatives, ensured timely task completion, tracked process deviations, and maintained well-documented processes.
- Actively participated in inter-team discussions, shared progress reports with senior management, and researched best practices for process enhancement.
- Fostered a collaborative team environment, prioritized urgent cases, and maintained professional relationships with stakeholders.
- Successfully handled ICICI Billing Files, SLA Reduction Data, and activation of T0 Banks, among other key projects.
Sr. Officer – Merchant Operation
Infibeam Avenues Limited
08.2013 - 09.2022
- Onboarding of Merchant in CCAvenue and Bill Avenue System.
- Worked as a team member for improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Worked as a team member to manage and increase the effectiveness and efficiency of compliance through improvements to each function as well as coordination and communication between support and business functions.
- Personally interconnecting and enlightening documentation procedure to the mercantile through consultation face to face, phone calls and e-mails.
- Interacting face to face with the mercantile for their queries through Call, Email, Online Chat and sometime personally communication.
- Worked as a team member for Authenticating the Documentation of mercantile for proper onboarding for Payment Gateway Services.
- Weekly and Monthly Report to Manager for effective evaluation of fiscal Target for better support, flow and process of organizational Goal.
- Maintaining and Monitoring Database & System and updation of mercantile information received from sources.
- Regular meetings with Manager and Team-mates around fiscal planning.
- Supervise and coach office teammates on a weekly basis.
- Working on escalation matrix chain for escalation of the queries from Mercantile.
- Working ongoing project of CKYC – Central KYC Registry.
- Working ongoing project of Bharat Bill Payment System ( BBPS).
Internship/Management Trainee
Associate Lumbers Private Limited
10.2011 - 01.2013
- Worked as a team member for handling compliances RBI, Companies Act etc.
- Assisting in Preparing Notice, Agenda, Minutes of the Board Meetings & AGM's.
- Liason with Statutory Auditors, Banks, ROC or various issues.
- Handling the work related to Share transfers, Issue of capital, preparation of Annual Reports.
- Assisting in drafting of Leave and License Agreement and Joint Venture Agreement.
- Filing of forms with ROC.
- Handling work of transfer/transmission of shares.
- Maintaining Statutory Records up to date.
Equity Dealer
Sushil Finance sub broking firm Vrindavan Securities
06.2010 - 02.2011
- Punching orders received from Clients.
- Maintaining and Updating Order book of Clients.
- Recommending & Forwarding daily reports & daily tips to Clients.
- Maintaining Clients Portfolio.
- Sending Weekly report to Head Office.
- Dispatch client’s weekly reports to Clients.
- Looking after surveillance query of Clients.
- Transfer and Transmission of Shares.
Education
T.Y.B.Com -
K.P.B.Hinduja College of Commerce
Mumbai04.2010
H.S.C. -
K.P.B.Hinduja College of Commerce
Mumbai03.2007
S.S.C. -
M.V. High School
Mumbai03.2005
Skills
- Merchant onboarding and compliance
- Operational improvement and optimization
- Data analysis and reporting
- Stakeholder collaboration and leadership
- Service request management
- Problem solving
- Performance evaluation
- SOP adherence
- Program development
Hobbies and Interests
- Listening to music
- Cricket
- Reading Newspapers
- News and sports
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/20/89
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Trending Performer Award - Infibeam Avenues Limited
- Rookie Awards - Razorpay
- MVP Awards - Razorpay
Timeline
Team Lead
Razorpay Software Private Limited
09.2022 - Current
Sr. Officer – Merchant Operation
Infibeam Avenues Limited
08.2013 - 09.2022
Internship/Management Trainee
Associate Lumbers Private Limited
10.2011 - 01.2013
Equity Dealer
Sushil Finance sub broking firm Vrindavan Securities
06.2010 - 02.2011
T.Y.B.Com -
K.P.B.Hinduja College of Commerce
H.S.C. -
K.P.B.Hinduja College of Commerce
S.S.C. -
M.V. High School
Similar Profiles
Supriya BasavarajuSupriya Basavaraju
Manager - XPartnerships at Razorpay Software Private LimitedManager - XPartnerships at Razorpay Software Private Limited
Harsh SinghHarsh Singh
Manager: New Initiatives at Razorpay Software Private LimitedManager: New Initiatives at Razorpay Software Private Limited
SRIRAM VENKATESANSRIRAM VENKATESAN
Senior Executive at Razorpay Software Private LimitedSenior Executive at Razorpay Software Private Limited