Girish Patil
IT Service Delivery Manager /Technical Lead
Pune,MH
Summary
Results-driven professional with over 24 years of experience in technical delivery, specializing in ServiceNow and Java Solutions.
- Proven expertise in leading complex projects and delivering high-quality results for clients.
- Adept at collaborating with cross-functional teams to drive innovation and enhance service delivery.
- Delivery of C-suite-level presentations for enterprise-wide digital transformation initiatives across continents.
- Influenced key decision-makers to adopt AI-driven initiatives through that led to a 50% improvement in campaign ROI.
Overview
2026
2026
years of professional experience
10
10
Certifications
Work History
Product specialist
CoreLogic Dorado COE (Lending product)
Pune, India
- Product Engineering, Application Maintenance. Agile based Delivery/project management
- BFS, Dorado Corp. Lending product
- J2EE,Adobe Flex, Oracle
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
- Assisted with demonstrations for [Product or Service] to showcase functionality.
Product specialist
Scopus , Science Direct products (Reed Elsevier)
Miamisburg, OH
- Onsite Team management, Handling client escalations & Client status reporting
- Managing Change requests, resource allocations and tracking the project progress
- IME, Miamisburg, OH
- Java–J2EE,C++,WebSphere application server, Struts 2.0, Oracle 9i, Hibernate Web services
Technical Lead
Unemployment Compensation Management system
- Process implementation of Rational Unified Process with Joint Application Development. Management and delivery of Rating and taxing units comprised of Total 55 use case. With 15 Technical Consultant Schedule and cost.
- BFS, Pennsylvania State Gov., USA
- J2EE,Websphere portal, JSR 168, Portlets, SOA based architecture, Oracle
Technical Support lead
Arc web Support
Redlands, California
- Global Operations Center Management. Product development Center management. As a part of ESRI’s application Maintenance contract carrying out activities at offshore development Center as per the agreed SLA.
- BFS GIS - Product Support ESRI, Redlands, California
- Unix, Linux servers Applications and Tools creation
Sr. Java Developer
UBOC
- Responsible for analysis, design, and implementation of business objects. Implemented Java enterprise services required for the application
- BFS, Union Bank of California
- WebSphere Application Server, J2EE 1.2, Java 2, and Rational Application Developer 6.0., Struts, Struts Flow
- Mentored junior developers, fostering a culture of continuous learning and professional growth.
- Enhanced application performance by optimizing Java code and implementing efficient algorithms.
- Reviewed code and debugged errors to improve performance.
Java Developer
FEMA Portal
- Designed and developed the Portlets (Geo coder, Map Viewer and Legend) Displaying the GIS information. These Portlets were with inter-Portlets communication
- Finance (Govt.) Fund approvals Payment & System
- WebSphere Portal Server 5.1, J2EE 1.2, Java 2, and WSAD, ARCIMS, Struts Portlets
Java Developer
https://wallet.americanexpress.com
- Development of online wallet using Java, JSP, servlets, Unit Testing, Defect fixing.
- BFS
- Java, JavaScript, Servlets, JSPs, Oracle
Delivery lead/Implementation specialist/ Solution lead
ServiceNow Implementation (CE UK Geography clients)
05.2015 - Current
- Deliver Large ServiceNow implementation program along with as part of large transformation deals
- Responding to RFP,RFI, Provide solutions , create business proposals to achieve revenue targets
- Prepare High level and low-level design documents, architecture documents. Defining and validating non-functional requirements and establishing traceability between requirements and application architecture/design.
- Effort estimate validation, solution validation, reviewing assumptions dependencies
- Worked as an Implementation specialist /Technical leads along with the Project Manager, Sr. Developers for technical architecture, Business Analyst and supporting team members... to deliver the complete solution for the customer.
- Participate in design workshops and assists with keeping track of requirements, action items and decisions made.
- Achieved Gold partnership level for ServiceNow practice in 2017 ensuring High degree of Customer satisfaction by initiating frequent CSATS.
- Create implementation roadmap for platform according to new versions ,releases of ServiceNow
- Interact with ServiceNow Inc. stakeholders.
- Lead Extended COE Team – Creation of Product assets, solutions development, creation of accelerators.
- Best practices implementation, Client Stakeholder Management & communication across Technology and Business.
- Review, presentation of portfolio performance with leadership
- Responsible for the performance of team and obligated to use empirical data, customer satisfaction surveys, scorecard metrics or other means available to assess and then coach their team. Expected to locate or personally provide training that will facilitate the team in reaching business objectives and aid individuals in reaching personal goals.
- ServiceNow modules implementation , Support Design and develop solutions Integrations (ITSM,CMDB, HRSD, GRC)
Technical Support Lead
BFS Product COE (Product Solution for Alliance Group )
04.2013 - 03.2015
- Support transition from Incumbent vendor to steady state.
- Incident Management, Capacity Management, problem Management, Change & Release Management , Disaster recovery & Business continuity Planning and execution, SOX Compliance activities across Application landscape.
- Identify process improvements and reducing the processing time, Automation of Processes, Development of Productivity improvements tools & Assets, Improvements.
- Product enhancements, Capacity Management , version upgrades , problems (L3) tickets resolutions across Technology stack
- Tracking Incidents, problems, changes, projects in multi-vendor environment with in agreed SLA,OLA and making sure projects are delivered on time
- Service Delivery Management as agreed in Statement of work of Banking platform
- Proactive problem identification / initiation of Problem ticket
- Disaster Recovery (DR) planning and execution.
- Manages strategic capacity, consumption and performance management (Forecast and management based on business plans).
- Accountable for the ongoing enhancement and maintenance of an application including management of scope , Conducts strategic planning for the application
- Senior Client Stakeholder Management & communication across Technology and Business.
- Chair and run Program Steering committee meetings and Program governance meetings.
- Team Mentoring & Technical leadership.
- Track the progress /Rollouts, Client Escalation Management
- Different Technology product stacks
- 1. Core Banking Apps: Flex-Corp, Flex Retail ,New Core Banking , Finware, Base 24 app support
- 2. SAS: SAS AML, DE-DUPE
- 3. JAVA : Campaign, DNC, EBM, CIBIL & Others
- 4. Oracle Apps : Oracle GL, Account Payable, Property Manager & others
- 5.DatasaerHouse: ODS, EDW, CAM,RAM,BASEL
- 6.Disaster Recovery & BCP of 55 Critical Banking Applications like (Net Banking , Vision Plus & Others )
Technical Lead /Tower lead
Barclays Retail IBM BPM Products Integrated complaints management
11.2011 - 03.2013
- Multi-vendor, Multi Technology Release management for ICM Program. (17+ Technology towers/Teams )
- Teams: MCA, CM, Case DB, Shared MCA, IBM Event Management, IBM (BPM, BNE, BFH, CMOD), TAM, LDAP and other
- Understanding & interacting with Business Analysts, E2E Architecture, Solution designers, Test leads, Architects & infrastructure leads on relevant subjects associated with Solve-IT release delivery.
- In Depth involvement in all release, management activities & troubleshooting shoot hot- spots.
- Establishing & leading forums of matrixes resources as part of executing releases (activities include requirement, design socialization, defect triage, deployment planning)
- Adhering/Following to Barclays standards of program delivery & governance
- Includes managing projects with PWR , Navigator, TSBIA, ORIA, Privacy Assessment, performance assessment )
- Client Stakeholder Management & communication across Technology and Business.
- J2EE , IBM Technology stack(IBM BPM ,BFH,BNE CMOD WSAD, WebSphere Application server.
Principle Consultant
Infosys Technologies
Pune
09.2022 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
Bachelor of Engineering - Electronics Engineering
Pune University
Pune04-1997
Skills
Server Products, Technology & Platforms
ServiceNow –ESM Cloud platform
WebSphere Portal server ,IBM BPM (80)
WebSphere Application server, commerce suite
Database:Oracle,DB2
UML,OOAD
Process Methodologies
SDLC,RUP,AGILE
Frameworks (ITIL, CMMi)
Technologies-API
Java , Spring Boot, WebServices
Struts, Hibernate, Spring
Java, J2EE,Junit,Cactus,Portlets
XML related technologies(JAXB, X-Path)
Ajax, JSON, DWR, ANT, Maven
Accomplishments
Write Technical point of views/Technical papers and publish on Infosys publication portals
Certification
ServiceNow System Admin Certification
Timeline
Principle Consultant
Infosys Technologies
09.2022 - Current
Delivery lead/Implementation specialist/ Solution lead
ServiceNow Implementation (CE UK Geography clients)
05.2015 - Current
Technical Support Lead
BFS Product COE (Product Solution for Alliance Group )
04.2013 - 03.2015
Technical Lead /Tower lead
Barclays Retail IBM BPM Products Integrated complaints management
11.2011 - 03.2013
Product specialist
Scopus , Science Direct products (Reed Elsevier)
Technical Lead
Unemployment Compensation Management system
Technical Support lead
Arc web Support
Java Developer
FEMA Portal
Java Developer
https://wallet.americanexpress.com
Product specialist
CoreLogic Dorado COE (Lending product)
Sr. Java Developer
UBOC
Bachelor of Engineering - Electronics Engineering
Pune University
Customer satisfaction is the Key to Success
Girish has managed key clients like Barclays, ING, HDFC with CSAT score of 9.5+ out of 10. Few of the key European clients have rated 10 out of 10
Markets support
- Supports Sales, Markets Team in pre-sales consultation meetings. Responsible for overall technical, creating solutions. Responding to RFIs / RFPs. Create, validate Solutions, estimates, Resource load for RFP, RFIs. Execute projects /programs with agreed scope, quality, cost, profitability.
- Capacity and capability building for ServiceNow. People Management, Provide Support in achieving revenue target.
Future Role
Technology delivery lead /Solution lead in products COEs, practices, and platforms, Technology towers to utilize by experience and lead the growth
A Delivery Expert
- Girish has played Technical Roles - as Java Developer, Lead, Product Implementation Specialist and Technology Tower Lead for various COE groups within Organization He has delivered large portfolios, programs across technology towers.
- Since last 4+ years’ working on ESM domain as Delivery lead, Solution Lead on ServiceNow platform Implementation projects on ServiceNow platform used for Implementation of Enterprise Services and custom Applications development.
- Leading CE-UK ServiceNow portfolio of 15 M+ with team of 200+ SME, Developers, Architects, BA to execute ServiceNow projects, programs across industry vertical.
- Portfolio /program reviews with Delivery leadership- “C” Level executive leadership
Contribution across Board
- Girish is Leading ServiceNow HRSD Competency center, Extended COE for ServiceNow practice. He has managed COEs for BFS Products, IBM BPM and ServiceNow Extended COE.
- Driving innovations, building Solutions, driving CSI initiatives, practice level initiatives, Mentoring , Resourcing are part of his key responsibilities