GIRISH R SDM

Working closely with senior leadership and C-level stakeholders, contributing to key business decisions while driving alignment across clients, internal teams, and leadership. I act as a central bridge—translating vision into execution, and execution into measurable business outcomes. I don’t just manage processes—I identify gaps, build solutions, and drive transformation across the business lifecycle.

o Enterprise Delivery Leadership - Directed end-to-end Service Delivery and Business Operations for enterprise telecom and infrastructure engagements supporting global clients including AT&T, DXC Technology, IBM Kyndryl, and Adidas across multi-project delivery environments.

o Cross-Functional Team Leadership - Led large cross-functional technical teams comprising Project Managers, Order Managers, Network Architects, Network Engineers, Support Engineers, and Developers while overseeing telecom delivery operations, infrastructure coordination, service activation, enterprise network support, and operational continuity.

o SLA & Operational Governance - Managed large-scale T&M engagements with ownership of SLA governance, workforce planning, escalation management, business continuity, service performance, customer satisfaction, and 24x7 operational delivery for enterprise telecom environments.

o Enterprise Infrastructure Delivery - Directed enterprise infrastructure and network delivery operations involving WAN/LAN services, SD-WAN coordination, Wireless & Firewall environments, enterprise connectivity, deployment governance, service assurance, and technical transition management.

o Stakeholder & Escalation Management - Served as the primary stakeholder and escalation management lead for critical enterprise programs, driving operational stability, RCA governance, service restoration coordination, executive communication, and customer success initiatives.

o Operational Transformation & Scaling - Led operational transformation initiatives by scaling a 36-member pilot engagement into a 300+ member high-performance delivery organization while improving delivery governance, reporting visibility, workforce utilization, and operational efficiency through AI-assisted workflow optimization and process improvements.

o Strategic Collaboration & Execution - Collaborated closely with leadership, Network Architects, Engineering teams, PMO, and client stakeholders to drive solution planning, implementation governance, technical dependency management, strategic execution, and delivery excellence across global engagements.

PMO Governance & Finance Operations

o PMO Governance & Delivery Controls - Spearheaded PMO governance across global engagements by establishing standardized delivery frameworks, governance models, reporting structures, SLA controls, risk management processes, and executive governance cadences to ensure operational alignment and delivery consistency.

o Executive Reporting & Operational Reviews - Directed project governance activities including resource planning, utilization tracking, forecasting, budget monitoring, project health reviews, performance dashboards, executive MIS reporting, and operational reviews to support leadership decision-making and business objectives.

o Revenue & Financial Operations - Managed monthly revenue operations ranging between $1.8M–$2.0M across multiple T&M engagements with ownership of billing governance, SOW alignment, PO management, financial forecasting, contract compliance, resource cost tracking, and profitability analysis.

o Margin Optimization & Revenue Assurance - Led revenue assurance and margin optimization initiatives through billing reconciliation, workforce optimization, variance analysis, financial planning, and cost governance strategies, reducing billing leakage and improving operational margins across client portfolios.

o Cross-Functional Governance & Transformation - Built strong cross-functional collaboration across Operations, Finance, PMO, Talent Acquisition, and Client Management teams while driving process standardization, operational transformation, business continuity, and scalable growth initiatives.

o Capability Development & Workforce Strategy - Designed and led capability development programs including “Network Academy” initiatives, workforce readiness models, succession planning frameworks, and strategic engagement programs that strengthened talent retention, operational stability, and long-term resource sustainability.

o Drove business growth initiatives by identifying and developing new client opportunities across AI and chatbot solution engagements.

o Partnered with clients to understand business requirements and coordinate the implementation of customized chatbot solutions, contributing to improved customer engagement and operational efficiency.

o Collaborated with cross-functional teams to support solution delivery, client onboarding, and project coordination for emerging AI-driven business applications.

o Contributed to the organization’s expansion within the AI and chatbot solutions space through client relationship management, business development support, and solution-focused consulting.Drove business growth initiatives by identifying and developing new client opportunities across AI and chatbot solution engagements.

o Spearheaded sales efforts to acquire new clients in Mobile & Web Application Development.

o Successfully identified and pursued opportunities, contributing to the company’s growth in the tech development sector.

o Engaged with potential clients to understand their needs and proposed tailored solutions to meet their objectives.