Gisela Hernandez
DeMotte
Summary
My experience working front desk and retail was dedicated to enhancing customer satisfaction through effective communication and problem resolution. My jobs have helped me recognize the importance of integrity and empathy in fostering positive interactions. I am ready to apply strong multitasking abilities in fast-paced environments and to be focused on efficiency and customer engagement.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
University Housing UIUC
Champaign
03.2025 - Current
- Greeted and assisted residents with check-in and check-out processes.
- Managed room assignments and resolved housing inquiries efficiently.
- Provided information on campus resources and housing policies to residents.
- Collaborated with team members to streamline front desk operations and improve service delivery.
- Ensured a welcoming environment through effective communication and customer service skills.
- Answered incoming calls and directed them to the appropriate personnel.
- Investigated and resolved customer complaints independently to enhance resident satisfaction.
Cashier/Sandwich Maker
Einstien Bros Bagels
Schaumburg
05.2025 - 08.2025
- Maintained cleanliness and organization of the dining area and service counters.
- Prepared food items according to established health and safety standards.
- Monitored inventory levels to support restocking efforts as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Communicated effectively with customers regarding menu options and specials.
Cashier/Bagger
Woodman's Food Market
09.2022 - 12.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, earning positive feedback from shoppers.
- Gained customer service and cash handling skills in fast-paced retail environment.
- Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction.
Education
Current Student - Psychology
University of Illinois-Urbana Champaign
Urbana, IL05-2028
High School Diploma -
Lake Park High School
Roselle, IL05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash register systems
- Payment processing
- Staff mentoring
- Team collaboration
- Positive attitude
- Communication skills
- Time management
Activities
- Pre-PA Club - Active participant in workshops to contribute to further knowledge of the medical field and specialties.
- Red Shoe Foundation - Vice President, organize and participate in volunteering with elderly in nursing homes
Languages
Spanish
Professional
Timeline
Cashier/Sandwich Maker
Einstien Bros Bagels
05.2025 - 08.2025
Front Desk Clerk
University Housing UIUC
03.2025 - Current
Cashier/Bagger
Woodman's Food Market
09.2022 - 12.2023
Current Student - Psychology
University of Illinois-Urbana Champaign
High School Diploma -
Lake Park High School