Gisha Gopinathan
Chennai
Summary
Seasoned Scrum Master and Business Analyst with a proven track record, enhancing team efficiency and project delivery through expert application of Agile methodologies and Scrum processes. Demonstrated success in facilitating cross-functional team collaboration and employing JIRA to streamline workflows. Skilled in business analysis, cyber security, and mainframe technologies, showcasing a unique blend of technical acumen and leadership capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scrum Master
Infosys
Chennai
01.2024 - 04.2025
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives, and Reviews for multiple projects.
- Created dashboards using various tools, such as JIRA, Confluence, etc. to track project progress and milestones.
- Worked with Developers, QA, and BA to resolve conflicts, remove impediments, and to improve the Sprint Burndown
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Worked closely with senior management and other stakeholders during strategic release planning sessions.
- Produced monthly metrics for different projects and identified areas of improvement.
Business Systems Analyst/Scrum Master
Infosys
Chennai
06.2022 - 12.2023
- Facilitated Backlog refinement and Sprint planning sessions
- Analyzed business requirements to identify solutions and improve processes.
- Created detailed User stories in Jira to document requirements and design solutions.
- Collaborated with Product Owners to define the Acceptance Criteria for User Stories.
- Worked with Product Owners and maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Collaborated with end users, developers, and business analysts from upstream and downstream applications
- Assessed programs to identify risks or problems to determine appropriate responses.
- Mapped and documented interfaces between upstream and downstream applications.
- API documentation
- Provided technical support during user acceptance testing cycles, in setting up the test data, updating XML files and JSON files needed for testing.
- Monitored sprint progress by tracking activity and working with the team to resolve impediments.
Business Analyst/Technical Documentation Specialist
Wipro
Chennai
03.2021 - 09.2021
- Identified and documented customer requirements, user stories, and acceptance criteria for product features.
- Created and maintained User Manuals using Confluence as authoring tool
- Prepared release notes in MS-Word
- Prepared Status reports and monthly metrics.
Business Analyst/Technical Documentation
Aspire Systems
Chennai
07.2019 - 07.2020
- Collaborated with clients and end users to understand the requirements
- Created User Stories in Jira
- Created and maintained User Manuals using Adobe FrameMaker and HelpNDoc as authoring tools
- Published the User Manuals in PDF and HTML formats
- API documentation
- Prepared Release Notes in MS-Word.
- Prepared of Status reports and monthly metrics.
Business Technology Analyst
US Bank
Saint Paul
10.2008 - 03.2010
- Requirements Gathering
- Prepared Business Requirements Documents (BRD)
- Prepared of Test strategy, test plans, and test cases
- Prepared Traceability matrix to track the testing progress and for defect tracking
- Involved in User Acceptance testing, System testing, and Regression testing (Online and Batch Mainframe)
- Prepared of Status reports and presentations
Software Developer
TCS
Chennai
11.2006 - 02.2008
- Analysis and Coding of Mainframe COBOL programs
- Actively involved in coding new COBOL programs, creating JCLS, PROCS and PARMS
- Worked on DB2, IMS Databases and VSAM files
- Application Maintenance and Production Support
- Problem analysis and fixes for client and user identified problems
- Abend fixing arising out of production problems
- Debugging programs using Expeditor
- Configuration Management using ELIPS for version control
Software Developer
US Technology
Trivandrum
07.2005 - 10.2006
- Analysis and Coding of Mainframe COBOL programs
- Actively involved in coding new COBOL programs, creating JCLS, PROCS and PARMS
- Worked on DB2, IMS Databases and VSAM files
- Application Maintenance and Production Support
- Problem analysis and fixes for client and user identified problems
- Abend fixing arising out of production problems
- Debugging programs using Expeditor
- Configuration Management using CHANGEMAN for version control
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
College of Engineering
Chengannur, Kerala, India05-2005
Advanced Certification in Cyber Security And Cyber Defense - Cyber Security
IIT Kanpur
Kanpur, India02-2022
Skills
- Agile
- Scrum processes
- JIRA expertise
- Confluence
- Business analysis
- Working knowledge of SQL
- Mainframe: COBOL, JCL, VSAM
- DB2, IMS
- Mongo DB familiarity
- Postman API testing
- API documentation
- Cybersecurity
Certification
- Certified Scrum Master (CSM)
- COMPTIA security+
- ISO 27001 LEAD AUDITOR
Timeline
Scrum Master
Infosys
01.2024 - 04.2025
Business Systems Analyst/Scrum Master
Infosys
06.2022 - 12.2023
Business Analyst/Technical Documentation Specialist
Wipro
03.2021 - 09.2021
Business Analyst/Technical Documentation
Aspire Systems
07.2019 - 07.2020
Business Technology Analyst
US Bank
10.2008 - 03.2010
Software Developer
TCS
11.2006 - 02.2008
Software Developer
US Technology
07.2005 - 10.2006
Bachelor of Technology - Electrical, Electronics And Communications Engineering
College of Engineering
Advanced Certification in Cyber Security And Cyber Defense - Cyber Security
IIT Kanpur
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