GITANJALI BATRA
Gurgaon
Summary
IT professional with 6+ years of dynamic experience in IT along with Product and service business organizations delivering infrastructure services and solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
O365 & Active Directory Engineer
Concentrix India Pvt. Ltd.
Gurgaon
04.2021 - Current
- Company Overview: Partner with Microsoft.
- Senior resource for IT admins for all Microsoft 365 clients across the globe for various tasks and issues, such as mail flow issues, relay and connector-based mail routing, migrations, and Azure AD Connect.
- Proficiency in EXO, Security and Compliance, Entra, and Defender portal.
- Expertise in building, maintaining, and upgrading large-scale Office 365 environments, including experience with products such as EXO, SharePoint, Teams, and OneDrive.
- Hands-on with On-premise, Cloud and hybrid environments.
- Familiarity with PowerShell commands and scripting.
Subject Matter Expert (SME)
Teleperformance India Pvt. Ltd.
Gurgaon
09.2018 - 03.2021
- Proficient in resolving critical live tickets
- Assisted level 1 Engineers in solving complicated cases
- Fostered a positive team culture
- Handled live escalations for both technical and non-technical
- Managed with TL to drive good scores/KPI for team
- Quality focused
- Organized and accurate in giving status
- IP address and Network configuration
- Deep technical knowledge on Firewalls, Proxies, S/W Distribution and Network Infrastructure
- Proficient knowledge on Network protocols and services
Education
B.Tech - Computer Science
Panipat Institute of Engineering and Technology
Panipat01.2018
Senior Secondary Education -
St. Marks SR. Sec Girls School
New Delhi01.2014
Secondary Education -
St. Marks SR. Sec Girls School
New Delhi01.2013
Skills
- Microsoft365
- IT Service Management and Service Delivery
- IT Service and Trend Analysis and Governance
- Teamwork and collaboration
- User Management
- Application Administration
Certification
- Microsoft MS-900
- Microsoft MS-203
Accomplishments
- Got best performer (Key Contributor) of team for several months.
- Have also been awarded with top SSAT counts in whole team.
Hobbies and Interests
- Playing Badminton
- Reading Mystery Novels
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
O365 & Active Directory Engineer
Concentrix India Pvt. Ltd.
04.2021 - Current
Subject Matter Expert (SME)
Teleperformance India Pvt. Ltd.
09.2018 - 03.2021
B.Tech - Computer Science
Panipat Institute of Engineering and Technology
Senior Secondary Education -
St. Marks SR. Sec Girls School
Secondary Education -
St. Marks SR. Sec Girls School
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