Ashutosh Chaudhari
KOLKATA
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Number years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Area of expertise. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Desktop Support Engineer
KDB INFOCOM PRIVATE LIMITED
KOLKATA
02.2020 - Current
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Handling routine desktop support issues, which include installing and reinstalling operating systems(os) and applications, configuring devices, Ms-Office,Ms-Outlook,Acrobat reader,among other
- Configuration and testing of any new hardware and software.
- Configuring video conference and projector.
- Taking backups and restore user data of users.
- Configuring printer devices (Network and Local)on desktops.
- Providing remote support through RDP, Anydesk and team viewer.
- Configuration and troubleshooting mails like Microsoft 365 and Ms-outlook.
- Android and windows phone mail client configuration.
- Providing anti-virus support.
- Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all pc and laptop.
- Providing Network Support L1 which includes configuring ips and basic handling of cisco switches routers.
- Punching and crimping in UTP cable, RJ45 connector.
- Troubleshooting network connectivity like(LAN) issues.
- Configuring and installation of cisco Ap.
- Configuring Cctv both analog and digital of brand likes Hikvision, Honeywell, CP PLUS, ALCON, PALCO,D-LINK,DAHUA.
- Responsible for Network, design,installation and maintenance services.
Field Engineer
Gs Computel Pvt.ltd
Kolkata
01.2017 - 02.2020
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Configured and installed computer systems for other sub-organizations.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Supported users in setup and configuration of wireless bridge networks.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Trained users on how to operate Equipment.
- Updated documentation and produced reports.
- Installed and maintained data and voice circuits through routers, switches, and WAN devices.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Set up networks and computers for business and residential customers.
Education
Computer Hardware And Network Engineer
The George Telegraph Training Institute
Kolkata05.2017
Science Education
St Teresa's Sec. School
Kolkata 04.2016
Skills
- MS OFFICE
- MICROSOFT365
- CCTV ( IP AND NON-IP)
- FIBER SPLICER
- CONFIGURING WIRELESS DEVICES
- CONFIGURING END POINT SECURITY SYSTEM
- VIDEO CONFERENCE AND PROJECTOR
- CONFIGURING MS OUTLOOK
- CONFIGURING PRINTER (LOCAL AND NETWORK)
Certification
- Certificate program in Network Support Executive.
- Certificate course in Network Administrator.
Timeline
Desktop Support Engineer
KDB INFOCOM PRIVATE LIMITED
02.2020 - Current
Field Engineer
Gs Computel Pvt.ltd
01.2017 - 02.2020
Computer Hardware And Network Engineer
The George Telegraph Training Institute
Science Education
St Teresa's Sec. School
- Certificate program in Network Support Executive.
- Certificate course in Network Administrator.
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