GITESH RUSTAGI
Operations & Supply Chain Professional
Rewari
Summary
A seasoned professional with 8+ years of experience in Operations and Supply chain management working towards improving the overall customer experience and improving process for business.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Manager Operations
Brick & Bolt (Pluckwalk Technologies Pvt. Ltd.)
07.2024 - Current
- Leading 40+ Projects for NCR & Pune Region.
- Driving the key metrics of customer CSAT and Ontime percentage for the current projects.
- Managing customer escalations and conflict management with stakeholders for L3.
- Building a more process oriented workflow for the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Department Manager
Instakart Services Pvt. Ltd.
02.2022 - 07.2024
- Managed multiple Dark stores and Alphalite sites.
- Ensured go live and scaling of facilities in order to enhance the customer experience.
- Delivered Peak OB volumes from MFC operations within 7 days of go live.
- Worked with multiple stakeholders from Projects, Design, Planning and external vendor for ensuring go live to happen on time.
- Scaled and Stabilized 4 Micro FCs that are critical for speed in Delhi-NCR region for D0 Deliveries catering 70+ pincodes from those sites.
- Managed a team size of 34 FTEs and 20 FTC, ensuring their learning and productivity to be maximized.
- Driven project of Speed improvement at MFC that helped in SLA improvement from 30 mins to 10 mins.
Department Manager
Instakart Services Pvt. Ltd.
07.2021 - 01.2022
- Managed one of the largest 3pl site for Flipkart from end to end.
- Lead FC operations from Inbound to Outbound and MH process.
- Handled team size of 12 Onroll staff.
- Enhancing team learning and capabilities for preparation of next role.
- Managing Employee Performance and appraisal cycles.
- Penalty & Billing cycle calculation.
Team Lead Operations
Instakart Services Pvt. Ltd.
04.2019 - 06.2021
- Created and implemented strategies for improving operational efficiency and accuracy.
- Performed root cause analysis in deficient areas to identify and resolve certain process issues.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Drove the Inventory Peak space planning for 3Lac cubic feet.
Team Lead (Contractual)
Instakart Services Pvt. Ltd
09.2018 - 03.2019
- To manage a Team of 100+ offrole staff and carry out Process as per SOP.
- Manpower Planning and Load Calculations as per Planned Capacity given by Central Team for each and every month.
- Ensuring skills and Personality Development in Team Members for purpose of preparing them for next role.
- Planning for Special Sale Events happening in between months and also planning use of Cross-Deployed manpower for that.
- IPP Tracking, KPI`s monitoring and also preparing a database for same.
Senior Executive Operations
Flipkart India Pvt. Ltd
11.2015 - 06.2016
- Managed Outbound Operations.
- To manage a shift for the Department which comprise of 50+ Manpower.
- To inculcate within team the culture of process adherence and working on any challenges as and when required.
- To conduct process audits in coordination with QA team so that process adherence can be evaluated.
Operations Executive
Flipkart India Pvt. Ltd
07.2014 - 10.2015
- Managed Team of about 30+ Members.
- Taking care for Inventory Picking Department.
- 5S and Kaizen implementation within function.
- To prepare various Dashboard for purpose of Quality and IPP monitoring.
- Achievement: Got promoted to Post of Senior Executive Operations in Tenure of just 15 Months.
Education
Academic And Professional Achievements -
Achievements
07.2014 - 06.2016
Bachelor’s Degree - Mechanical Engineering
Rao Prahlad Singh College
08.2010 - 07.2014
XIIth -
Swami Uma Bharti Senior Secondary Public School
04.2009 - 03.2010
Xth -
Swami Uma Bharti Senior Secondary Public School
04.2007 - 03.2008
Skills
Team Work and Leadership
Manpower Management
Stake Holder management
Supply Chain Management
People Management
Operations
SLA Management
E2E Operations
Quick commerce
Goals and performance
Project Management
Operations Management
Performance Management
Problem-Solving
Additional Information
I DO HEREBY DECLARE THAT THE PARTICULARS OF INFORMATION & STATICS GIVEN ABOVE HERE ARE TRUE TO BEST OF MY KNOWLEDGE AND BELIEF.
GITESH RUSTAGI
Timeline
Manager Operations
Brick & Bolt (Pluckwalk Technologies Pvt. Ltd.)
07.2024 - Current
Department Manager
Instakart Services Pvt. Ltd.
02.2022 - 07.2024
Department Manager
Instakart Services Pvt. Ltd.
07.2021 - 01.2022
Team Lead Operations
Instakart Services Pvt. Ltd.
04.2019 - 06.2021
Team Lead (Contractual)
Instakart Services Pvt. Ltd
09.2018 - 03.2019
Senior Executive Operations
Flipkart India Pvt. Ltd
11.2015 - 06.2016
Academic And Professional Achievements -
Achievements
07.2014 - 06.2016
Operations Executive
Flipkart India Pvt. Ltd
07.2014 - 10.2015
Bachelor’s Degree - Mechanical Engineering
Rao Prahlad Singh College
08.2010 - 07.2014
XIIth -
Swami Uma Bharti Senior Secondary Public School
04.2009 - 03.2010
Xth -
Swami Uma Bharti Senior Secondary Public School
04.2007 - 03.2008
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