Gitoshree Guha
Bengaluru
Summary
Dynamic Branch Operations Executive with extensive experience at Tata Capital Ltd, excelling in loan disbursement and compliance. Proven track record in customer service excellence and MIS management, enhancing operational efficiency. Skilled in banking software and adept at team building, driving successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Branch Operations Executive
Tata Capital Financial Ltd
Bengaluru
05.2023 - Current
- Verify and process disbursement documents for CEQ & CV products across Karnataka.
- Maintain PDD/NOC documentation and audit-ready MIS.
- Support customer service and collections operations.
Branch Operations Executive
HDB Financial Services Ltd
Kolkata
09.2021 - 03.2022
- Handled disbursements for LAP, business, personal, and gold loans.
- Managed cash vault, vendor bills, reconciliation, and audit MIS.
Marketing & Business Development Executive
Cynosure Capital Pvt Ltd
Kolkata
06.2020 - 09.2021
- Generated new business leads and post-sales customer service.
- Supported backend operations.
Hub Operations Executive
HDB Financial Services Ltd
Siliguri
03.2019 - 04.2020
- Managed disbursement and reconciliation for secured/unsecured loans.
- Oversaw daily cash collection and customer service.
Branch Operations Executive
Tata Capital Financial Ltd
Siliguri
01.2018 - 02.2019
- Managed disbursement and credit documentation for retail products.
- Maintained daily audit MIS and handled repayment collections.
Credit Officer
HDFC Bank Ltd
Siliguri
09.2016 - 12.2017
- Verified customer documentation and ensured credit policy compliance.
- Coordinated with PDP executives and maintained MIS records.
Education
PGDBF - Banking & Finance
Symbiosis Centre For Distance Learning
07-2022
B.Com - Commerce
North Bengal University
07-2016
Skills
- Loan and credit operations
- Disbursement and PDD management
- Customer service excellence
- File management systems
- MIS and audit compliance
- Team Building
- Cash handling procedures
- Banking software proficiency ((LOS, FinnOne, SAP)
Languages
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 09/23/94
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Certification
Anti-Money Laundering, KYC & Compliance (Udemy, 2023)
Banking, Risk & Compliance Masterclass (Udemy, 2024)
Timeline
Branch Operations Executive
Tata Capital Financial Ltd
05.2023 - Current
Branch Operations Executive
HDB Financial Services Ltd
09.2021 - 03.2022
Marketing & Business Development Executive
Cynosure Capital Pvt Ltd
06.2020 - 09.2021
Hub Operations Executive
HDB Financial Services Ltd
03.2019 - 04.2020
Branch Operations Executive
Tata Capital Financial Ltd
01.2018 - 02.2019
Credit Officer
HDFC Bank Ltd
09.2016 - 12.2017
PGDBF - Banking & Finance
Symbiosis Centre For Distance Learning
B.Com - Commerce
North Bengal University