G.KIRAN KUMAR

• Managed vendor relationships to ensure quality and timely product delivery.
• Implemented cost-saving initiatives to optimize operational efficiency.
• Analyzed team performance on weekly basis through review of in-depth reports.

• Maximizing resources and improving the bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L Management
• Managed budget implementations, employee evaluations, and contract details.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Rich experience in consistently streamlining operations by utilizing & implementing processes that meet company standards and guest's needs, thereby ensuring profitability, quality, and excellent customer service.
• Opened the complete resort and F&B operations

• Responsible for setting up the complete operations of Rooms Division
• Made the SOP's for the Rooms Division
• Managed to recruit more than 50 associates for the pre opening of the resort

• Responsible for setting up all functions of Housekeeping and Laundry operations of the hotel
• Had a workforce of 100 people working in the department.

• Responsible for all functions of Housekeeping and Laundry operations of the hotel
• Heading strength of 40 Housekeeping staff.
• Established productive relationships with vendors to ensure timely delivery of quality products and services.
• Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.

• Was part of the Pre-Opening team for opening the 220 room five star business hotel of the Taj Group of Hotels
• Was involved in ordering the amenities and supplies of the hotel
• Worked in close coordination with the Project team to take over the property in different phases
• The total staff strength of Housekeeping was 50.

• Was part of the Pre-opening team for opening a five star business hotel by name Ista reporting directly to the General Manager of the Hotel
• Had set up the Housekeeping department of the hotel that has 143 guest rooms
• Effectively managed team strength of 50 people responsible for the total upkeep and maintenance of the hotel.

• Was responsible for the entire Housekeeping function as a Head of Housekeeping in 109 room hotel of 'The Park' in Bangalore reporting directly to the General Manager of the hotel
• Effectively managed cost of Housekeeping through better procurement processes, energy conversation and optimization of staff
• Effectively managed Public Area which has been outsourced to a private agency for the operations of the Lobby, Restaurants and Banquet halls.

• Was responsible for managing two teams under the MCI belt reporting directly to the Operations Manager
• The first process known as CROF (Customer Relation Online Form) looks after the customer's promotions, credits and certificates etc
• Was responsible for issuing credits on invoices of the customers after a thorough research was done
• The second process looked after changing the addresses of the customers
• To meet the clients (SLA'S) Service Level Agreements on Quality and Production on a monthly basis.

• Was responsible for the entire Housekeeping function as a Head of Housekeeping in 109 room hotel of 'The Park' in Bangalore reporting directly to the General Manager of the hotel
• Used multi skilling as an effective tool and made it as a success
• Installed zero base budgeting for Housekeeping function and ensured considerable reduction in cost of operations
• Achieved customer service satisfaction with introduction of customer friendly services
• Gained valuable experience as a member of the project team in total renovation of the hotel matching the international standards as per the designs given by a leading architect of hotels in U.K.

. Was in charge of operations in Public Areas and Rooms

. Was responsible for the complete operations of Linen and Uniform room

. Had also the opportunity to function as Duty Manager in addition to the current

responsibility at The Krishna Oberoi - Hyderabad during night shifts

• Gained adequate experience as a first line Housekeeper at both the places, reporting to Executive Housekeeper
• Was responsible for Housekeeping and total customer satisfaction on the floors and the Public Areas
• As a trainer, trained the staff at both the places in the technical aspects of Housekeeping having received training at The Oberoi Centre of Learning & Development (OCLD) at Delhi.

• Had received extensive training, both in the classroom and on the job in various 'The Oberoi'Group of Hotels at New Delhi, Mumbai, Agra, and Bhubaneshwar
• During the training period had a challenging opportunity to look after the total operations of The Oberoi - Bhubaneshwar along with other trainees numbering 30, when more than 50 percent of the regular staff of the hotel went on strike for about a month.