Gladston Pius Gomez
Thiruvananthapuram
Summary
• Technology expert with 15+ years of experience supporting various media, broadcasting, and telecom companies like Multichoice, América Móvil, and Warner Bros. Discovery in design, integration, creation, and management of various workflows, like linear live streaming, VOD, media ingestion, content preparation, media delivery, ad tech, etc.
For Warner Bros. Discovery, I have collaborated closely with cross-functional teams, including development, design, and business users, ensuring alignment with product objectives and timelines, contributing to a 40% improvement in project delivery timelines, and a 25% increase in team productivity.
For the Teplay application, prioritized features aligned with user needs resulted in a 30% reduction in time to market and a 20% increase in feature adoption.
For America Movil, incorporated recommendations that helped in the reduction of MTTR by up to 40%.
• Conducted comprehensive market research for Teplay and Multichoice to identify opportunities, competitive landscapes, and facilitate informed decision-making for OTT applications and ad servers, leading to a 20% improvement in product adoption rates and a 15% increase in customer satisfaction.
• Generated a project improvement plan for Multichoice to enable programmatic bidding on ad spots, resulting in a remarkable 30% increase in ad revenue, and a 20% improvement in overall monetization efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Analyst / TPM
WarnerBros – Discovery
08.2022 - Current
- Company Overview: B2B Video CMS to Manage Video Delivery to Partners
- Dsuite is a B2B Backend platform designed, developed and maintained by WBD, which serves the VOD assets to different Partners across the globe
- The Backend system is developed as microservices and has a UI module for users to operate
- Activities are Scheduling, Preparation, Transcoding, Quality Check and Delivery
- Collaborating closely with cross-functional teams including engineering, product, quality assurance, operations, and customer success to ensure seamless project execution
- Articulating and defining program milestones to achieve successful and timely initiative completion, involving the development of comprehensive project plans in collaboration with all stakeholders
- Serving in the role of Scrum Master within Agile teams, leading ceremonies such as grooming, sprint planning, sprint retro, and sprint demo
- Working collaboratively with developers and the product management team to evaluate project outcomes and prioritize future application features
- Identifying and managing risks, anticipating bottlenecks, providing escalation management, making trade-offs, and balancing business needs against technical constraints
- Demonstrating creative and strategic thinking in product implementation and problem-solving
- Exhibiting strong project management skills, concurrently handling and tracking multiple projects
- Possessing adequate technical exposure to comprehend modern OTT application development and the ability to visualize and understand technology architecture
- Ensuring consistent and clear status reporting for effective communication
- Creating presentations and providing supporting data as needed
- Managing executive stakeholders and aiding the program management team in publishing metrics and dashboards to enhance visibility of various programs for the executive team
- Assisting the executive team in making informed decisions regarding new and ongoing programs
- Facilitating customer training on the platform before going live and orchestrating a formal handoff to support once the customer has gone live
- B2B Video CMS to Manage Video Delivery to Partners
- Generative Ai and Agentic Ai usecases in media broadcasting as PoCs
Technical Analyst
AmericaMovil
09.2021 - 07.2022
- Process improvement project – To identify the existing gaps/challenges in the process with various Stakeholders (Operation centres), providing statistics and recommendations / implementation plan inorder to achieve Business Goals and key success factors
- Assessing the influx of defects in both the Application and Headend
- Evaluating various Headend components and subsystems, including Encoders, Transcoders, Packagers, DRM, LCDN, CDN, IRD, OLT, ONU, networking components, and more
- Analyzing Production Tickets to pinpoint top challenges and areas for improvement
- Identifying gaps in processes such as Release Management, testing, and incident management
- Assessing existing monitoring and troubleshooting tools, providing recommendations, and aligning alert strategies with industry standards
- Evaluating Quality of Experience (QoE) and Quality of Service (QoS) parameters for audience metrics, application metrics, and video KPIs (e.g., Joining Time, exit before video start, buffer ratio)
- Utilizing knowledge of process-relevant frameworks such as ITIL, SAFe, Agile, and employing end-to-end incident management processes using Jira
- Analyzing process KPIs, including initial response time, mean time to resolve (MTTR), SLA breaches, and suggesting improvements
- Evaluating existing process documents and providing recommendations for process enhancements
- Analyzing existing skill sets, proposing training plans, and creating RACI (Responsible, Accountable, Consulted, Informed) matrices
- Identifying pain points from different stakeholders and offering a comprehensive analysis with findings, observations, and actionable recommendations
- Implementing effective testing strategies to enhance product reliability
- Evaluating and understanding Automation tools to streamline processes
- Providing insights into and suggesting strategies for staging, pre-production, and production environments
Product Analyst for Video Delivery
MBC
10.2019 - 08.2021
- TEPlay is a pre-integrated, highly scalable, secure end-to-end OTT video delivery platform, enabling faster time to market, smooth operations, and lasting video experiences.Built on next-gen micro-services-based architecture, it ensures consistent performance and dynamic scaling with a unified backend system and processes for OpEx optimization and easy maintenance
- Conducted thorough requirement analysis and estimation for various products, ensuring alignment with business objectives and customer needs
- Successfully gathered and documented requirements for diverse product portfolios, ensuring a clear understanding of stakeholder expectations
- Designed comprehensive user stories for OTT modules and created detailed wireframes for video modules, enhancing the overall user experience
- Conducted competitive analysis and market research to identify trends, opportunities, and areas for improvement, contributing to informed decision-making
- Led the development of Live and VOD streaming solutions using Microsoft Azure and AWS media services
- Created requirements for a Content Management System managing Live, VOD, and Live-to-VOD (Catchup) functionalities
- Supported in Implemented Live-to-VOD using Azure media service and handled encoding/transcoding for Live and VOD in different bitrates up to 4k (H.264/VP9/H.265) via Azure media service and AWS Elemental
- Packaged Live and VOD content using Azure media service, ensuring seamless playback by generating playback URLs and manifest files for the player
- Integrated third party Multi DRM features ensuring compliance with security standards
- Created requirements for player features and seamlessly integrated them with existing open-source players, enhancing overall media playback experience
- Implemented server-side and client-side ad insertion, integrated custome Ad-Server
- Led the development of Catchup TV, Timeshift, and NPVR functionalities, enhancing the platform's competitiveness
- Integrated Video Ingestion Accelerator (filecatalyst) and implemented Adaptive Bitrate (ABR) for improved video quality and streaming performance
- Successfully implemented Video CDN with Akamai and Azure CDN for optimized content delivery
Business Analyst
Multichoice – South Africa
03.2019 - 09.2019
- Support DMS in creating a Business Case for a AI driven Ad-Sales Platform and a longer term roadmap for creating a monetization eco-system
- Conducted comprehensive Requirement Analysis by engaging with process owners and stakeholders to gather both functional and non-functional requirements
- Demonstrated a nuanced understanding of Adtech operations workflow, spanning from campaign creation to seamless delivery
- Performed a meticulous Gap Analysis, aligning current practices with industry standards and proposing innovative solutions
- Successfully implemented a Proof of Concept (POC) for an integrated campaign management system, showcasing expertise in system integration
- Pioneered the identification of new requirements for enabling Programmatic Real-Time Ad Bidding within the publisher's portal, enhancing efficiency and revenue streams
- Conducted a thorough assessment of demand-side vendors, supply-side vendors, partner solutions, ad servers, and data platforms, ensuring a strategic and informed approach to technology partnerships
- Championed the conceptualization, organization, scheduling, and facilitation of operations training workshops, contributing to skill enhancement and operational excellence
Manager – Business Development
Trikode Media Solutions
01.2008 - 03.2019
- Company Overview: Trikode is a system integration company that offers solutions for media management and distribution
- They specialize in providing comprehensive solutions for broadcasters, content owners, and IP media providers
- Their services include encoding, transcoding, packaging, and delivery of on-demand and live content across multiple platforms
- Implemented Workflow Systems, Ingest systems, Automation, Video Transmission over IP, Network contribution, and media asset management systems
- Identified opportunities in India and Sri Lanka for business expansion
- Collaborated with leading broadcasters in the country to understand market dynamics and client needs
- Evaluated potential Partners, System Integrators, Principles, Manufacturers, and associates for strategic business partnerships
- Established a robust distribution network in the region to ensure efficient product reach
- Managed the Project Management and Technology team in India, ensuring successful project execution
- Focused on expanding the Professional services business segment
- Created comprehensive proposals, workflow diagrams, and presentations in consultation with the designing and technology team
- Pioneered the establishment of a new product line for LIVE News gathering solutions for News Broadcasters and LIVE events for entertainment channels
- Forged partnerships with over 25 principal companies to diversify the business portfolio
- Improved business policies and practices, defining the revenue cycle, creating accurate job descriptions, and developing standards for relationship management
- Led customer contract negotiations, overseeing network, infrastructure, and manpower management
- Developed and implemented programs to increase product awareness in the territory, collaborating with key industry leaders, industry organizations, government agencies, and corporations
- Trikode is a system integration company that offers solutions for media management and distribution
- They specialize in providing comprehensive solutions for broadcasters, content owners, and IP media providers
- Their services include encoding, transcoding, packaging, and delivery of on-demand and live content across multiple platforms
Business Analyst
Allied InfoTech
10.2006 - 12.2007
- AlliedPro stands as a cutting-edge Content Management System (CMS) tool, designed to empower businesses with seamless control over their digital content
- With a commitment to simplicity, versatility, and innovation, AlliedPro transforms the way organizations manage and deliver content across various platforms
- Assess current or future customer and business needs and priorities through communicating directly with customers and cross-functional employees
- Conduct meetings with prospective Clients as required
- Develop and manage work breakdown structure of key client and Information Technology projects
- Coordinate with Clients and company resources to review the project, ensure clarity of project, and transition servicing of contract to Company operations
- Ensure that service agreement requirements are fulfilled and work to ensure Payer satisfaction with Company services
- Prepare forms, contracts, and agreements to complete clients’ requirements
- Perform administrative tasks such as coordinating and handling project renewals as related to key projects
- Confer with clients and providers to obtain and provide information needed to set up project objectives per Company agreement
Education
Bachelor of Engineering - Information Technology
Anna University
Chennai, Tamil Nadu, India01.2005
Skills
- Jira
- WordPress
- Google Trends
- UserTesting
- Sketch
- Wowza Streaming Engine
- Bitmovin
- Amazon Web Services (AWS)
- Elemental - Medialive
- Media convert
- Media Tailor
- Microsoft Azure Media Services
- Encoding
- Transcoding
- Packaging
- CDN
- FFMPEG
- Figma
- n8n
- Crewai
- Generative Ai
Certification
Certified SAFe 5 Agilist
Technical Summary
- Jira
- WordPress
- Google Trends
- UserTesting
- Sketch
- Wowza Streaming Engine
- Bitmovin
- Amazon Web Services (AWS)
- Elemental - Medialive, Media convert, Media Tailor
- Microsoft Azure Media Services – Encoding, Transcoding, Packaging, CDN
- FFMPEG
- Figma
- Ahrefs
Timeline
Technical Analyst / TPM
WarnerBros – Discovery
08.2022 - Current
Technical Analyst
AmericaMovil
09.2021 - 07.2022
Product Analyst for Video Delivery
MBC
10.2019 - 08.2021
Business Analyst
Multichoice – South Africa
03.2019 - 09.2019
Manager – Business Development
Trikode Media Solutions
01.2008 - 03.2019
Business Analyst
Allied InfoTech
10.2006 - 12.2007
Bachelor of Engineering - Information Technology
Anna University
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