GLADWIN RAJENDRAPRASAD
Chennai
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Associate Analyst
Tech Mahindra Ltd
Chennai
05.2023 - Current
- Technical assistance given to the customer through phone, email and chat support.
- Off boarding client if they want discontinue the service from client.
- Help the customer to work on there daily activities by giving troubleshooting or workaround.
- If there are any changes to the customer account. I will make sure assist the customer and there questions or query has been resolved.
- Provided support in the implementation of new processes and procedures across departments.
- If customer requires any kind assistance towards account integration then I play a major role in helping them.
- While invoice is being processed I need to make sure that supplier verification is done according.
Research Support Executive
RR Donnelley India Outsource Pvt. Ltd.
07.2018 - 02.2021
- Dealing with vital data of stock prices, ratings and estimates of Bank of America Merrill Lynch
- Work on Bloomberg terminal for research projects
- Spontaneous e-mail response which is destined to meet the internal SLA of 3 minutes for the first response and handles process related queries from internal and external clients and general queries from direct clients across globe
- Profound knowledge on working on logical issues and coordinating with the Development and support teams on resolving the issues by ensuring the successful deliver of critical research documents
- Work on third party vendor sites E.g
- Bloomberg, FactSet, capital IQ, Thomson Reuters Eikon portals for research projects
- Provide research support assistance for the Analysts
Tax Consultant
WINCE CONSULTANCY
05.2015 - 06.2018
- Account Reconciliation, Bank and Cash Book Reconciliation, Maintaining Stock Summary in Books
- Managing the record in Tally ERP to determine the stability of the company
- Provide daily and weekly Sales and purchase report to clients
- Any changes in the GST Tax Regiment is communicated to client in quick time
- Final A/c prepared every financial year after consulting with CA's & FCA's
- Every filing completed before the given timeframe
Financial Associate III
Hewlett-Packard Company Ltd
02.2012 - 05.2015
- Ensuring all reports relating to Daily order Recognition and Missing Daily order Recognition is sent according to the time frame
- Ensuring that the data given to management exhibit the true nature of the Sales that has been recognized
- The stat order report is being delivered to equalize the monetary value if there is a monetary change in the project
- Planning the revenue and cost for the Projects
- Reconciliation of AR & AP account to retrieve what is pending against the concerns
- Producing the Credit Note report for the purpose of the Invoice Correction
Process Associate
TCS e-Serve Limited (Formerly Citigroup Global Services Limited)
05.2010 - 01.2012
- Validating Audit data provided by the business and identifying non-compliance
- Comprehend the Process Flow and identify the Risk related to the business and provide inputs to prevent breach
- Understanding the Root Cause for any Gap identified and provides solutions to resolve the issue
- Ensuring Escrow account has been maintained according to the Policies and Procedures
- Ensuring Accounts Payable department maintaining check distribution, Deletion of Duplicate ID's, Manual Check Approval are handled without violating the Policies and Procedures
- Communicating with VP's and AVP's on Verbal and Non Verbal means, to get the monthly Audit Data and for resolving issues
- Adhering to strict Time Schedules for Audit Results Reporting
Education
B.Com - Commerce
Madras Christian College
Chennai04.2010
High school or equivalent -
Bethel Matriculation Hr. Sec. School
Chennai04.2007
Skills
- Tally ERP
- Audit Support
- Microsoft Excel
- Information Gathering
- Root Cause Analysis
- Issue Identification
- Documentation And Reporting
- Analytical Thinking
- Team Collaboration and Leadership
- Account Reconciliation
- Risk Analysis
- Corrective Action Planning
- Bloomberg Terminal
- Capital IQ
- SAP
Languages
- English
- Tamil
Hobbies and Interests
- Chess
- News
- Music
Personal Information
- Date of Birth: 08/14/89
- Nationality: Indian
- Marital Status: Single
Languages
English
Upper Intermediate
B2
Tamil
Intermediate
B1
Timeline
Associate Analyst
Tech Mahindra Ltd
05.2023 - Current
Research Support Executive
RR Donnelley India Outsource Pvt. Ltd.
07.2018 - 02.2021
Tax Consultant
WINCE CONSULTANCY
05.2015 - 06.2018
Financial Associate III
Hewlett-Packard Company Ltd
02.2012 - 05.2015
Process Associate
TCS e-Serve Limited (Formerly Citigroup Global Services Limited)
05.2010 - 01.2012
B.Com - Commerce
Madras Christian College
High school or equivalent -
Bethel Matriculation Hr. Sec. School