Team outing
Gladys Winnie
CREW ACCOMMADATION AGENT
Vellore,TN
Summary
Detail-Oriented Agent experienced in efficiently managing multiple tasks in fast-paced environments. Exceeded sales objectives through prompt identification of client needs and development of tailored solutions. Cultivated loyal customer relationships by leveraging strong interpersonal skills.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Crew Accommodation Agent
Fleetcor TA Connections
07.2024 - Current
- Supervised crew accommodation arrangements, ensuring high satisfaction by addressing all requests effectively.
- Interacted proactively with crew members to handle concerns and fulfill special requests.
- Managed crew transportation logistics facilitating smooth arrivals and departures.
- Proactively interacted with crew members to resolve concerns and accommodate special requests.
- Partnered with cross-functional teams to enhance efficiency in crew accommodation processes.
- Managed client communications to facilitate prompt resolution of inquiries and issues.
- Streamlined operational workflows, improving response times and service quality across departments.
- Led cross-functional meetings to align strategies and optimize performance metrics within teams.
IT Recruiter Executive
Sofura PVT LTD
06.2021 - 08.2023
- Sourced, interviewed, and screened candidates for technical roles.
- Oversaw recruitment process for IT positions, ensuring alignment with organizational goals.
- Developed and maintained strong relationships with hiring managers and candidates.
- Partnered with hiring managers to identify and clarify departmental needs and requirements.
- Leveraged applicant tracking systems to monitor candidate progress and streamline communication.
IT Recruiter HR
SAAS IT
09.2019 - 07.2021
- Managed end-to-end recruitment process for IT positions, ensuring alignment with organizational needs.
- Conducted technical screenings and interviews of potential candidates.
- Coordinated onboarding process for new IT hires, facilitating smoother integration into the team.
- Collaborated with hiring managers to clarify job requirements and expectations, enhancing candidate selection.
- Coordinated onboarding process for new hires in IT department.
Ground Staff
IndiGo Airlines
05.2010 - 10.2012
- Assisted customers with boarding process, ensuring smooth transitions and timely departures.
- Handled passenger luggage, ensuring safe loading and unloading to maintain flight schedules.
- Performed security checks on passengers and their carry-on baggage.
- Delivered excellent customer service, addressing passenger needs in a fast-paced airport environment.
- Collaborated with airline staff and ground crew to ensure efficient aircraft turnaround times.
Ground crew
CAMBATA Aviation
01.2006 - 11.2008
- Conducted safety checks on aircraft equipment to ensure compliance with regulations
- Facilitated communication between pilots and ground crew to enhance operational efficiency
- Provided customer service at retail store at a retail store for 2 years
- Assisted with passenger check-ins and luggage handling during internship at airport to support smooth operations
- Volunteered at travel agency to assist with bookings organizing bookings and reservations
Education
MBA - Tourism And Travel Management
Madras University
Chennai 05.2001 -
BA - English Lit
Madras University
Chennai11-2009
Diploma - Aviation
Frankfinn Institute of Airhostess Training
Chennai06-2007
High school - undefined
Shanthinekathen Matric. Hr. Sec School
Vellore05-2005
Skills
Customer service
Customer complaint resolution
Customer needs determination
Call management
Attention to detail
Organizational skills
Time management
Schedule management
Problem-solving
Critical thinking
Communication
Relationship building
Interpersonal skills
Positive attitude
Goal-oriented mindset
Flexible schedule
Documenting information
Interests
Singing, listening Music, gardening
I love listening music and singing mostly religious songs. I love talking with plants and do gardening as we get positive energy whenever we are near the plants .
Timeline
Crew Accommodation Agent
Fleetcor TA Connections
07.2024 - Current
IT Recruiter Executive
Sofura PVT LTD
06.2021 - 08.2023
IT Recruiter HR
SAAS IT
09.2019 - 07.2021
Ground Staff
IndiGo Airlines
05.2010 - 10.2012
Ground crew
CAMBATA Aviation
01.2006 - 11.2008
MBA - Tourism And Travel Management
Madras University
05.2001 -
High school - undefined
Shanthinekathen Matric. Hr. Sec School
Diploma - Aviation
Frankfinn Institute of Airhostess Training
BA - English Lit
Madras University