Santhosh Sri Ramesh
Chennai
Summary
Dynamic customer service supervisor with extensive experience at Airindia Airport Service Ltd, adept at optimizing crew accommodations. Proficient in Amadeus Altia and Zendesk Chat, I excel in client diary management and ground transportation coordination, ensuring seamless operations and high passenger satisfaction. Recognized for leadership and problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Crew accommodation agent
TA Connections
Miami
08.2023 - Current
- Facilitate hotel bookings for crew members, ensuring optimal accommodation based on individual preferences and company guidelines
- Coordinate ground transportation logistics to ensure seamless crew movements
- Engage with clients through various channels, including chat, email, and calls, to address inquiries and provide assistance
- Investigated and organized logistics of location use, preparation, scheduling and crew accommodation
- Provided tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information
- Managed diary schedules on behalf of clients, including booking appointments, scheduling meetings and coordinating workload
Customer service Supervisor
Airindia Airport Service Ltd
Chennai
03.2020 - 01.2023
- Planning duty allocations of manpower during duty periods and provide support to the Airline, in case of flight disruptions, misconstructions, and other passenger related disruptions
- Ensures Airline policies, regulations and security procedures are followed diligently
- Ability investigates and responds appropriately to inquire resulting from distressed passenger who situations have caused them to be inconvenienced
- Constant liaison with check-in, boarding gate, lounge, ramp, load controller, cargo, Baggage make up area for a smooth turnaround
- CLC Coordination and Ramp Handling
- Ensure all safety and security requirements of the passengers
- Generating Traffic data for submission to Airport Authorities
Customer service supervisor
Bhadra international India Pvt Ltd
Chennai
01.2016 - 03.2020
- Constant liaison with check-in, boarding gate, lounge, ramp, load controller, cargo, Baggage make up area for a smooth turnaround
- Ensures delivery of a safe and reliable operation, taking care of our team and delivering the highest levels of service to the passengers
- Supervises flight and passenger handling activities at the airport to ensure that all functions are completed in accordance with Airline standards and procedures
- Manages daily staff assignments including co-ordination resources and manning to ensure- service, efficiency and productivity are maintained
- Supervised the team to ensure on-time flight closure and working towards overall, on-time performance
- Checking entry requirements (visas, residence permits) are met
- Performing pre- and post-flight administration duties and Handling of company mails
Education
Higher secoendy schooling -
The National Institute of Open Schooling
chennai, India04.2021
Bsc - Hotel and Tourisam management
Annamalai University
chennai, India03.2013
Diploma - Hotel Management Barath
Bharat sevak samaj
chennai, India03.2011
Secondary School Certificate - SSLC
Nappinai Matriculation School
chennai, India04.2009
Skills
- Amadeus Altia
- SITA DCS
- CREW REZ
- MICRO SIP
- Client diary management
- Zendesk Chat
- Connex
- Dialpad
- Microsoft Office
- Windows
- Ground transportation
- Hotel booking
- Flight supervision
- Crew leadership
Languages
English,Tamil, Malayalam,Hindi, C2, C2, C2, C2, C2, A1, A1, A1, A1, A1
Personal Information
- Date of Birth: 04/20/93
- Nationality: Indian
Timeline
Crew accommodation agent
TA Connections
08.2023 - Current
Customer service Supervisor
Airindia Airport Service Ltd
03.2020 - 01.2023
Customer service supervisor
Bhadra international India Pvt Ltd
01.2016 - 03.2020
Higher secoendy schooling -
The National Institute of Open Schooling
Bsc - Hotel and Tourisam management
Annamalai University
Diploma - Hotel Management Barath
Bharat sevak samaj
Secondary School Certificate - SSLC
Nappinai Matriculation School
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