Glenn Fernandes
Product Manager – Lending & Mortgage Systems
Dubai,DU
Summary
Product management professional with 9+ years of experience in lending operations, digital system enhancements, and process optimization. Skilled in managing LOS/LMS product improvements, gathering business requirements, driving UAT, and enabling data-driven decision-making through KPI definition and dashboard support. Strong understanding of mortgage workflows, automation opportunities, and cross-functional delivery. Known for improving TAT, streamlining customer journeys, and supporting high-impact digital transformation initiatives.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Business Strategy Manager
TATA Capital
8 2023 - Current
- Led LOS and LMS enhancements, including requirements, UAT, and releases, improving workflow efficiency by 15–20%.
- Optimized digital lending journeys and automated key processes, reducing manual interventions, and improving TAT by up to 25%.
- Acted as the business SPOC for Data Lake projects, ensuring over 95% data accuracy, and enabling better reporting and analytics.
- Defined KPIs and collaborated on Tableau dashboards used by senior leadership for faster, data-driven decisions.
- Worked cross-functionally with IT, credit, risk, and vendors to deliver high-impact product updates on time and within scope.
- Monitored product performance and resolved system issues, contributing to a smoother user experience and improved adoption.
- Ensured documentation, compliance alignment, and audit readiness, maintaining zero major audit observations.
Operations Manager
ICICI HOME FINANCE
02.2020 - 08.2023
- Led end-to-end process development initiatives, improving TAT and overall productivity.
- Set up and managed West Zone Operations, overseeing 49 branches across the region.
- Achieved a key milestone of ₹770 Cr disbursement in March 2022 through strong operational planning.
- Implemented RPA-based automation for sanction processes and real-time welcome kit generation.
- Identified workflow gaps and drove automation opportunities to streamline operations.
- Delivered operational excellence through training, coaching, and capability building for teams.
- Successfully managed large-scale projects from procurement to deployment.
- Ensured full audit, compliance, and regulatory alignment in coordination with senior management.
- Built and maintained strong vendor relationships to support operational efficiency.
- Conducted training sessions on product knowledge, market updates, and new processes to enhance team performance.
Assistant Manager
Piramal Housing & Finance
11.2018 - 02.2020
- Managed Customer Service Requests via Email and Phone, Elevating Team Efficiency
- Resolved Team Queries to Boost Productivity
- Conducted Non-Discrepancy Checks on Sanction Files and Dockets, Averaging 15 Daily
- Provided Assistance to Walk-In Customers, Effectively Addressing Requests.
Assistant Manager
ICICI BANK LTD
04.2015 - 11.2018
- Managed end-to-end loan sanction processing in LOS, handling 40–60 files daily with high accuracy in KYC, documentation, and eligibility checks.
- Executed disbursements, completed NDCs, and ensured 100% accurate loan booking in LMS for Mumbai’s highest-volume branch.
- Maintained strong TAT, achieving same-day or next-day processing for the majority of cases, contributing to improved branch productivity.
- Collaborated with sales, credit, and operations teams, resolving discrepancies quickly, and improving onboarding efficiency.
- Ensured system accuracy and compliance alignment, contributing to zero major audit deviations during my tenure.
Education
MBA - Operations
NMIMS
Mumbai05-2025
PGDBO - Banking Operations
IFBI
Mumbai09-2015
BBI: Banking And Insurance - Banking And Insurance
L S Raheja College of Arts And Commerce
Mumbai, India04-2013
Skills
Product Management
Roadmapping & Release Management
Process Automation & CX Improvement
Lending Expertise
LOS/LMS Ownership
Loan Sanctioning & Disbursement
Data & Analytics
Data Lake Requirements
Data Mapping & Validation
Collaboration & Delivery
Cross-Functional Coordination
Communication & Training
Details
Mumbai, 83696 94765, glennizmyname@gmail.com
Timeline
Operations Manager
ICICI HOME FINANCE
02.2020 - 08.2023
Assistant Manager
Piramal Housing & Finance
11.2018 - 02.2020
Assistant Manager
ICICI BANK LTD
04.2015 - 11.2018
Business Strategy Manager
TATA Capital
8 2023 - Current
MBA - Operations
NMIMS
PGDBO - Banking Operations
IFBI
BBI: Banking And Insurance - Banking And Insurance
L S Raheja College of Arts And Commerce