Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
References
Timeline
Generic
Glory Stephen

Glory Stephen

Bangalore,India

Summary

Seasoned professional with diverse industry background and extensive experience collaborating with diverse teams.

A subject matter expert and internal consultant with 13+ years of experience in Employee Experience, Retention, Engagement, and HR strategy. Trusted advisor excelling in client-facing roles within Hospitality and HR field. Proficient in project management, strategic planning, and driving transformative initiatives. Skilled in understanding and communicating data insights at all organizational levels.

A team player who relishes travel, interpersonal interactions, and relationship building. Passionate about driving digital transformation, thus enabling effective effective solutions.

Overview

16
16
years of professional experience

Work history

HR Manager

Genpact
Bangalore, India
05.2022 - Current
  • As SME for Employee Experience, Retention & Strategy at Genpact, I bring wealth of diverse cultural experience, having worked across all functions, verticals, and regional heads.
  • Successfully deployed EWS digital framework and Top 10 People Strategy in Genpact which led to drop in attrition by 7% in 2023.
  • Responsible for driving global digital employee engagement and retention initiatives, managing client relationships, and utilizing data analytics for strategic insights and leadership Scorecards.
  • Experience in delivering compelling pitches and presentations, driving revenue for consultancy.

Lead People Partner

Fidelity Information Services (FIS)
Bangalore, India
09.2018 - 04.2022
  • Partnered with business leaders to formulate data-driven retention strategies aimed at retaining high-potential employees, leveraging advanced data analytics insights
  • Build strong relationships with business leaders to gain deep understanding of their requirements and provide strategic support for transformation initiatives

HR Contractor

Futurz staffing solutions pvt ltd
Bangalore, India
05.2017 - 09.2018
  • Employed by Futurz and deputed to FIS through their payroll

Hospitality Lecturer

Osteen College & IAMD College
Bangalore, India
04.2013 - 04.2016
  • Facilitated tutorials and webinars with opportunities to stimulate students' critical thinking and analysis.

Food & Beverage Supervisor

Apex Waterloo Place Hotel
Edinburgh, UK
10.2011 - 06.2012
  • Acted as primary point of contact for clients, cultivated strong relationships, upsold and cross-sold hotel amenities, and provided exceptional guest/client services.

Food & Beverage Supervisor

Hilton Coylumbridge Hotel
Aviemore, UK
07.2008 - 10.2011
  • Delivered unparalleled guest experiences, collaborated closely with clients, and maintained high standard of service.

Food & Beverage Assistant

Barcelo Edinburgh Carlton Hotel
Edinburgh, UK
10.2007 - 07.2008
  • Managed bustling restaurant, ensured seamless dining experience, and ensured flawless execution of various events, from conferences to banquets, contributing to hotel's reputation for hosting successful functions.

Education

Currently pursuing SHRM-CP certification -

Society for Human Resource Management
HQ - Alexandria, Virginia.

Master of Business Administration - Human Resource Management

Sikkim Manipal University
India
/2014 - /2016

Bachelor of Arts - Hospitality

Napier University
Edinburgh, Scotland
/2005 - /2008

Skills

  • Highly motivated self-starter with ability to work individually or within a team
  • Strong project management skills with strategic planning, transformational approaches, all underpinned by logical thinking, problem-solving, attention to detail, and analytical acumen
  • Strong time management skills, employing RACI matrices for efficient project coordination across multiple tasks
  • Highly motivated and conscientious professional with proven track record of managing internal global leaders, client and vendor relationships and recognized for strong sense of accountability and ownership in delivering results
  • Tools and apps proficiency- PowerPoint, Excel, Word, Workday, Visier, Glint, Power BI, Amber

Accomplishments

  • Successfully launched the engagement product, incorporating innovative GenAI features, following thorough product and requirement brainstorming sessions and change management.
  • Successfully deployed EWS digital framework and Top 10 People Strategy in Genpact which led to drop in attrition by 7% in 2023
  • Successfully spearheaded the expansion of product scope to include non-English speaking regions - Japan, Hong Kong, China, Portugal, and Spain.
  • Successfully led the employee Rebadging exercise with Alegeus client, ensuring seamless transition and retention of key talents.
  • Successfully collaborated with PwC to expedite the scope and delivery of the Modern Banking Platform (MBP) project at FIS
  • Partnered with Aon for India's Career Leveling project and led an organization-wide Performance365 exercise, driving strategic initiatives.

Languages

English
Fluent

References

References available upon request.

Timeline

HR Manager

Genpact
05.2022 - Current

Lead People Partner

Fidelity Information Services (FIS)
09.2018 - 04.2022

HR Contractor

Futurz staffing solutions pvt ltd
05.2017 - 09.2018

Hospitality Lecturer

Osteen College & IAMD College
04.2013 - 04.2016

Food & Beverage Supervisor

Apex Waterloo Place Hotel
10.2011 - 06.2012

Food & Beverage Supervisor

Hilton Coylumbridge Hotel
07.2008 - 10.2011

Food & Beverage Assistant

Barcelo Edinburgh Carlton Hotel
10.2007 - 07.2008

Currently pursuing SHRM-CP certification -

Society for Human Resource Management

Master of Business Administration - Human Resource Management

Sikkim Manipal University
/2014 - /2016

Bachelor of Arts - Hospitality

Napier University
/2005 - /2008
Glory Stephen