Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Timeline
AdministrativeAssistant
Gnana Prathyusha Yakkala

Gnana Prathyusha Yakkala

Associate
Guntur,Andhra Pradesh

Summary

Proactive Associate with a track record 2+ years of progressive experience in the IT industry with a good understanding of Electronic Data Interchange (EDI) and the B2B domains at Cognizant Technologies Solutions, enhancing customer satisfaction through expert resolution of complex issues and efficient management of EDI transactions. Good understanding and experience with Sterling integrator, WinSCP, Putty, SAP, and TLE (Trusted Link Enterprise). Experience working and interacting with trading/ business partners to research and resolve production issues. Able to handle multiple tasks simultaneously. Quickly absorb information and procedures. Capable of collaborating with a wide range of individuals and guiding incoming team members. Excelled in data entry and teamwork, significantly contributing to project success. Skilled in prioritizing tasks to exceed business objectives without compromising quality.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Associate

Cognizant Technologies Solutions
Hyderabad
10.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Monitoring of EDI transactions.
  • Monitoring of the shared mailbox, analyzing and reporting.
  • Creation of Incidents and assigning them to respective L2 teams.
  • Validation of overdue EDI transmissions.

Education

Bachelors of Technology - Electronics And Communication Engineering

Koneru Lakshmaiah Education Foundation
Guntur, India
06.2017 - 05.2021

Secondary School (Intermediate) - MPC

NRI Academy
Guntur, India
06.2015 - 05.2017

School - State Board (SSC)

Sri Chaitanya Techno School
Guntur
06.2014 - 05.2015

Skills

MS Office

Interests

Cooking

Dance

Guitar

Hobbies

In the mean time, I use to made my hobbies like  I'm interested in Novels reading (Science fiction, Haunted, Love) Badminton Chess

Timeline

Associate

Cognizant Technologies Solutions
10.2021 - Current

Bachelors of Technology - Electronics And Communication Engineering

Koneru Lakshmaiah Education Foundation
06.2017 - 05.2021

Secondary School (Intermediate) - MPC

NRI Academy
06.2015 - 05.2017

School - State Board (SSC)

Sri Chaitanya Techno School
06.2014 - 05.2015
Gnana Prathyusha YakkalaAssociate