Gnaneshwari I
Hyderabad
Summary
Accomplished professional with a proven track record at Cera Sanitaryware Ltd, enhancing sales strategies through meticulous MIS report analysis and operational oversight. Excelled in team building and problem-solving, significantly improving efficiency and customer satisfaction. Expertise in budget forecasts and leadership, driving growth and optimizing resources across diverse roles.
Overview
22
22
years of professional experience
Work History
Executive-Sales Admin
Cera Sanitaryware Ltd
Hyderabad
12.2017 - Current
- Generated and analyzed MIS reports to provide actionable insights for sales strategies and performance improvements.
- Oversaw sales operations and collection management, contributing to the overall efficiency and success of CERA Sanitaryware Ltd.
- Directed team efforts in handling accounts and administering HR functions.
- Managed and monitored petty cash transactions to ensure accurate financial records.
- Monitored credit control for customer accounts, ensuring timely payments and reducing outstanding balances.
- Facilitated communication between branches and head office for account-related issues.
- Compiled and delivered MIS reports to zonal and state heads for Andhra Pradesh and Telangana.
Computer Science Teacher
Sri Chaitanya Techno School
Proddutur
07.2014 - 03.2017
- Educated and guided 648 primary students in foundational computer science principles.
- Managed over 23 sections effectively.
- Conducted hands-on practical classes to enhance students' understanding of computer science concepts.
- Oversaw examination processes for Group-2 and Police Constable exams, ensuring adherence to protocols.
Customer Care Executive
Jaquar & Company Pvt Ltd
Hyderabad
05.2006 - 12.2013
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Maintained records of all customer interactions and transactions.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Compiled comprehensive reports for plumber meet and service camps.
- Managed spare part inventory and communicated effectively with the head office for seamless operations.
- Managed regional call assignments to service teams and conducted customer satisfaction follow-ups before call closure.
- Managed reception duties, ensuring smooth communication and efficient handling of inquiries.
- Administered customer care operations and processed service technician salaries accurately.
- Handled courier services, ensuring timely and accurate delivery of packages.
Office Incharge
Power Sign Technologies
Hyderabad
07.2003 - 03.2006
- Managed office walk-in customers and addressed their inquiries to provide excellent customer service.
- Maintained accurate records of battery stock levels in the register.
- Managed the inwards and outwards of UPS and printer registers.
- Generated invoices and submitted detailed reports to the manager daily.
Education
MBA - Human Resources Management
Osmania University
Hyderabad09-2014
Bachelor of Accounting - B.Com
Osmania University
Hyderabad03-2008
Intermediate - MPC
Chitimilla Hariprasad Vysya Junior College
Nizamabad03-2003
SSC
Sri Venkateshwara Vishwa Vidhyalayam High School
Nizamabad03-2001
Skills
- Team building
- Employee scheduling
- Budget forecasts
- Growth planning
- Time and resource optimization
- Key decision making
- Leadership
- Problem solving
Timeline
Executive-Sales Admin
Cera Sanitaryware Ltd
12.2017 - Current
Computer Science Teacher
Sri Chaitanya Techno School
07.2014 - 03.2017
Customer Care Executive
Jaquar & Company Pvt Ltd
05.2006 - 12.2013
Office Incharge
Power Sign Technologies
07.2003 - 03.2006
MBA - Human Resources Management
Osmania University
Bachelor of Accounting - B.Com
Osmania University
Intermediate - MPC
Chitimilla Hariprasad Vysya Junior College
SSC
Sri Venkateshwara Vishwa Vidhyalayam High School
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