GODDINDLA LAKSHMI SHIVANI
Rayachoti
Summary
To work on a platform where my skills and my ideas are useful for the present technology. Intelligent Incident Manager with exceptional insight into determining root causes pertaining to major incidents. A diligent employee with investigative expertise that leads to effective decision making. Ready for a new position that involves troubleshooting and incident analytics in the IT environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
INCIDENT MANAGER
WIPRO TECHNOLOGIES
03.2023 - 01.2024
- Handled support tickets with software and hardware vendors.
- Resolved technical issues through service now platform in the project.
- Projects I have worked in close brothers(American team), EDOH (Europe team).
Education
MCA - Computer Science
Sri Venkateswara College of Engineering & Technology
Chittoor01.2026
Degree-Bsc - mecs
Sree Vidyanikethan Degree College, Tirupati
Tirupati01.2022
Intermediate -
Sri Chaitanya Junior College, Tirupati
01.2019
SSC - CBSE
Kesava Reddy English Medium School
Tirupati01.2017
Skills
- Basics in C, C, PYTHON, JAVA, HTML, SQL
- Customer service
- Post incident meetings
- Incident review
- Service management
- Root-cause analysis
- Incident management
Languages
English, Telugu, Hindi, Tamil
Hobbies and Interests
Playing chess, Dancing, Cooking
PERSONALITY TRAITS
- Positive attitude
- Hardworking
- Self confidence
- Time management
Certification
- Python certificate
- Java certificate
Affiliations
- Designing a covid vaccination detecting website like how many people are did there vaccination by using the using the coding language of Html, Web Technology and java.
DECLARATION:
- Hereby I declare that given information is correct to the best of my knowledge (G Lakshmi Shivani)
Timeline
INCIDENT MANAGER
WIPRO TECHNOLOGIES
03.2023 - 01.2024
MCA - Computer Science
Sri Venkateswara College of Engineering & Technology
Degree-Bsc - mecs
Sree Vidyanikethan Degree College, Tirupati
Intermediate -
Sri Chaitanya Junior College, Tirupati
SSC - CBSE
Kesava Reddy English Medium School
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