Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
PERSONALITY TRAITS
Certification
Affiliations
Websites
DECLARATION:
Timeline
Generic
GODDINDLA LAKSHMI SHIVANI

GODDINDLA LAKSHMI SHIVANI

Rayachoti

Summary

To work on a platform where my skills and my ideas are useful for the present technology. Intelligent Incident Manager with exceptional insight into determining root causes pertaining to major incidents. A diligent employee with investigative expertise that leads to effective decision making. Ready for a new position that involves troubleshooting and incident analytics in the IT environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

INCIDENT MANAGER

WIPRO TECHNOLOGIES
03.2023 - 01.2024
  • Handled support tickets with software and hardware vendors.
  • Resolved technical issues through service now platform in the project.
  • Projects I have worked in close brothers(American team), EDOH (Europe team).

Education

MCA - Computer Science

Sri Venkateswara College of Engineering & Technology
Chittoor
01.2026

Degree-Bsc - mecs

Sree Vidyanikethan Degree College, Tirupati
Tirupati
01.2022

Intermediate -

Sri Chaitanya Junior College, Tirupati
01.2019

SSC - CBSE

Kesava Reddy English Medium School
Tirupati
01.2017

Skills

  • Basics in C, C, PYTHON, JAVA, HTML, SQL
  • Customer service
  • Post incident meetings
  • Incident review
  • Service management
  • Root-cause analysis
  • Incident management

Languages

English, Telugu, Hindi, Tamil

Hobbies and Interests

Playing chess, Dancing, Cooking

PERSONALITY TRAITS

  • Positive attitude
  • Hardworking
  • Self confidence
  • Time management

Certification

  • Python certificate
  • Java certificate

Affiliations

  • Designing a covid vaccination detecting website like how many people are did there vaccination by using the using the coding language of Html, Web Technology and java.

DECLARATION:

  • Hereby I declare that given information is correct to the best of my knowledge (G Lakshmi Shivani)

Timeline

INCIDENT MANAGER

WIPRO TECHNOLOGIES
03.2023 - 01.2024

MCA - Computer Science

Sri Venkateswara College of Engineering & Technology

Degree-Bsc - mecs

Sree Vidyanikethan Degree College, Tirupati

Intermediate -

Sri Chaitanya Junior College, Tirupati

SSC - CBSE

Kesava Reddy English Medium School
GODDINDLA LAKSHMI SHIVANI