Godwin D'souza

• Managing team of quality analysts and reviewing performances. Analyzing customer feedback and making recommendations for improvement
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
• Monitoring customer interactions with the organization to identify areas of improvement (e.g. service accuracy, customer experience, etc.)
• Implementing and evaluating operational processes and procedures
• Designing and implementing quality metrics and dashboards
• Conducting training sessions for customer-facing personnel on quality-related matters.
• Monitoring Root Cause Analysis and attending Weekly, Quarterly business reviews with Client.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.

Maintaining customer relationship with lapsed and active accounts.

Gaining strategic positioning with decision makers, retaining existing revenue and obtaining additional business.

Identifying new accounts/businesses and managing customer relationships to get them on board for all their hiring requirements.

• Sold new products and services and developed new accounts to maximize revenue potential.
• Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
• Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
• Developed long-lasting client relationships by providing exceptional customer service and support.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

Key position is contributing to the growth of our organization. It involves generating potential leads, briefing clients about our services and product lines, and managing the complete sales cycle.

• Managed a portfolio of accounts, consistently meeting or exceeding sales targets and maintaining a high level of client satisfaction.
• Organized industry events to showcase company expertise and foster networking opportunities among potential customers.

• Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
• Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
• Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
• Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
• Enhanced cross-disciplinary collaboration through active participation in departmental meetings and workshops.
• Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
• Built strong rapport with students through class discussions and academic advisement.