Godwin Kirubairaj

• End to end accountability of Handling Philippines Geography.
• Work effectively with stake holders and help them under various process of TSC.
• TSC orientation call for all IT associate rolling off to bench, explaining iASPIRE functionality, How to update profile & How to search for Jobs and follow up sync up call once a week to provide redeployment updates.
• Manager all fresh and extension Visa work permit cases. Required to do a very extensive check to find how better can we cater to localization quota and utilize local talent. Getting Business justification, Labor Market Test Validation, Understudy requirement validation and Leader.
• Publishing IT weekly report, sharing details to Adhoc reports like RR clean up / Profile proposals / Account specific demand details / bench associate specific reports etc.
• Demand: flagging for external sourcing, Ageing SO clean up, Supply: proposals on regular basis, bring HR intervention wherever required, CV sharing via email, tracking feedback, formalize allocation for selected associate with concurrence,

HR Business Partner responsible for handling Talent Management activities for sub-verticals within Digital Business Operations (BPO) and act as south zone lead representing the BU.

Locations managed: Chennai, Bangalore, Mangalore, Coimbatore & Kochi.

• Lead core HR processes across products (performance calibration, compensation cycle, promotions).
• Managed end to end employee lifecycle, supporting day-to-day operations as well as proactively engaging in process improvements including management training and development, succession planning, policy review and implementation.
• Conduct Policy sessions, Pre-Hire orientation and Onboarding sessions.
• Assess effectiveness of current practices bring innovation and own contribution to respective location initiatives.
• Tracked and reported metrics to identify trends and establish goals to meet business needs.
• Oversaw legal compliance with federal, state, and local laws and regulations in addition to compliance with company policies and procedures.
• Collaborate with other HR Functional Leaders and COE folks to identify and influence changes that will bring improvements to people practices, systems, and processes.
• Handled interpersonal conflicts, Disciplinary issues with utmost confidentiality / sensitivity.
• Reduce variance regarding early attrition versus actual attrition.
• Setting up weekly and monthly calls with multiple stakeholders.
• Sending out Monthly reports for the projects handled.
• Conduct necessary surveys as a part of dipstick study.
• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.
• Designed employee engagement strategies to improve morale, retain talent and maintain business continuity.

Essential Function:

• To initiate remedial action on received denials / correspondence from payer.
• Creating / updating training materials and project SOP.
• Maintaining current and complete knowledge of area of expertise.
• Ensuring that team is meeting client defined process SLA.
• Worked with customers to understand needs and provide excellent service.

Key Responsibilities:

• Managed team of 10 associates.
• Daily allocation to team members.
• Oversaw daily operations to ensure high levels of productivity.
• Identified issues, analyzed information and provided solutions to problems.
• Providing training to associates to bring out quality and effective work - Coaching and developing team performances.
• Identifying development areas and help team individuals to improve their performance and enhance their potential.
• Drive customer experience CSAT and same day resolution and productivity of team.
• Case scrubbing and Quality audits.
• Provide real time support to advisors, handle escalations and coach advisors on daily basis.
• Conducted team briefings and cascade process updates and track updates on daily basis.
• Co-ordinate with clients on regular basis and build rapport with client with objective to maintain fruitful relationship and reach business goals.
• To build confidence and trust among employees for smooth operations and achieving targets.
• To provide functional support and direction to associates and team leaders on customer support needs.

• Perform regular follow-ups with insurance companies on unpaid medical billing bills.
• Provide client specification reports within turnaround time of 24 hours.
• Review medical records to determine if services identified were medically necessary in accordance with state policies and federal regulations.
• Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding accounts receivables.
• Meeting daily, weekly, and monthly targets.
• Following international norms and applicable rules for confidentiality and HIPAA compliance.
• Constantly monitoring for payments and EOBs received from major insurance carriers and to ensure AR days met industry standards.
• Managed Healthcare bills of many major US Medical insurance carriers (Ex: Medicare, Medicaid, Cigna, UHC, Anthem, Health Net, Lovelace, Workers' comp, etc.).
• Denial Management, Provider enrollment, Cash posting, claim inquiry form (CIF), Appeals and Patient billing.
• Hands-on experience in Hospital Bills, Physicians Bills and Patient Bills.

• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Assessed marketing copy, art comps and final designs and compared with established specifications.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Developed consumer-tailored print marketing materials for targeted distribution.
• Direct Marketing and Space Selling advertisement for Ebiz Fashion magazine.
• Build strong relationships with key contacts from media agencies, maintaining high level of contact via telephone, email, and meetings.
• Generate advertising revenues in both publishing and online formats.
• Achieve sales and creative targets set by Business Owner.

• Direct Marketing and space selling advertisement for Yellow Pages.
• Responsible for achieving assigned sales target.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Meet clients and give presentation on company product and services.
• Establish good relationship with prospective clients, closures of sales for revenue generation.
• Specialized in dealing with more than 1500 business categories / customers in Chennai City.
• Managed over 30 customer calls per day.
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.