Gokhul S
Bangalore
Summary
Analytical and insightful Data Analyst with a strong foundation in data analytics, program management, and cross-functional collaboration. Proven ability to drive product initiatives from concept to delivery, leveraging data-driven insights, stakeholder engagement, and agile methodologies. Skilled in defining product roadmaps, managing backlog prioritization, and aligning product goals with business objectives to enhance user experience, and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Analyst II (Information Reporting and Withholding)
Cprime
Bangalore
06.2025 - Current
- Owned program metrics and KPIs, driving performance improvement initiatives that reduced defects and enhanced last-mile delivery quality using advanced data analytics and root cause analysis.
- Collaborated with Product, Tech, and Science teams to design scalable solutions addressing the root causes of product flaws, enhancing customer satisfaction.
- Developed and maintained dashboards and reporting tools for real-time performance tracking to support informed product decisions.
- Provided structured communication to stakeholders through regular product updates and business reviews, ensuring alignment and timely delivery of initiatives. Owned program metrics and KPIs, driving performance improvement initiatives that reduced defects and enhanced last-mile delivery quality using advanced data analytics and root cause analysis.
- Developed and monitored program dashboards and reporting tools to identify trends and bottlenecks in geospatial data and route quality, enabling proactive issue resolution.
- Led cross-functional collaboration with Tech, Science, and Product teams to design scalable initiatives that systematically eliminated root causes of defects, and improved delivery experiences.
- Communicated regular analytics insights and business updates effectively to stakeholders through structured reviews, resolving blockers, and ensuring timely delivery of critical programs within tight deadlines.
Senior (Tax Transformation and Technology)
Ernst and Young
Bangalore
08.2024 - 06.2025
- Led a team of 10+ in automation and tax technology projects, implementing AI-driven tools and digital dashboards increasing productivity by 15%.
- Coordinated user acceptance testing (UAT) phases for new digital solutions, ensuring product functionality aligned with user needs.
- Conducted training and facilitated adoption of automated workflows among end users, improving operational efficiency and satisfaction.
Advanced Analyst (Global Compliance and Reporting)
Ernst and Young
Bangalore
02.2022 - 08.2024
- Developed data import and quality assurance templates, improving bulk processing speed and accuracy, directly impacting product compliance features.
- Monitored project progress, identified blockers, and recommended changes to optimize workflows, and meet product delivery goals.
Project Coordinator (Localization)
Deluxe Entertainment
Bangalore
09.2021 - 02.2022
- Led localization projects for Amazon Prime content, managing resources, workflows, and stakeholder communication to ensure on-time delivery.
- Implemented cost-saving, staggered delivery models, and enhanced accountability among freelancers and internal teams.
Technical Support Associate (Digital Workspace Services)
IBM
Bangalore
06.2019 - 07.2021
- Increased user base from 6,000 to 21,000 by delivering Tier 1 and Tier 2 technical support to on-site users globally.
- Established processes and communication channels for security incident handling, facilitating smooth operations in a complex environment.
Education
MBA - System and Operations Management
Jain (Deemed-to-be University)
Bangalore01.2024
B.com - Professional Accounting
Dr.N.G.P. Arts and Science College
Coimbatore01.2019
Skills
- Product lifecycle management
- Agile and Scrum methodologies
- Roadmap and backlog prioritization
- Cross-functional team leadership
- Stakeholder management and communication
- Market research and competitive analysis
- Data-driven decision making (Power BI, advanced Excel)
- Program and project management
- User story development and requirement gathering
- Process automation and digital transformation
Certification
- Enterprise product management fundamentals (Microsoft)
- Market research and competitive analysis (Microsoft)
- Microsoft Power Platform fundamentals
- Microsoft Dynamics 365
- Agile certification (IBM Your Learning)
- Cognitive practitioner (IBM Your Learning)
- Enterprise Design Thinking co-creator (IBM Your Learning)
- AIGPE Lean Six Sigma Green Belt and Yellow Belt
- EY Analytics - Data visualization (Bronze)
- Ey analytics - AI engineering
- Ey innovation – product management
Awards
- EY SPOT Award – Q1 2025, Q4 2024, Q4 2023, Q2 2023, Q1 2023, Q4 2022, Q2 2022
- Hall of Fame Award – IBM (Q3 2019)
- Highest Productivity Award – IBM (Q3 2019)
Timeline
Data Analyst II (Information Reporting and Withholding)
Cprime
06.2025 - Current
Senior (Tax Transformation and Technology)
Ernst and Young
08.2024 - 06.2025
Advanced Analyst (Global Compliance and Reporting)
Ernst and Young
02.2022 - 08.2024
Project Coordinator (Localization)
Deluxe Entertainment
09.2021 - 02.2022
Technical Support Associate (Digital Workspace Services)
IBM
06.2019 - 07.2021
MBA - System and Operations Management
Jain (Deemed-to-be University)
B.com - Professional Accounting
Dr.N.G.P. Arts and Science College
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