GOKUL ANAND
Chennai
Summary
Performance-oriented professional with 10 years of comprehensive experience in Fintech,Investment Banking, Securities/Asset/Cash reconciliation, Financial reporting/Settlement, Swift Payments, and Customer/Client Relationship Management. Strong work ethic with a capacity to function well under pressure and display a high level of competence in a rapidly evolving work environment.
Overview
9
9
years of professional experience
Work History
Frontline Operation Engineer
Encora Innovation Labs || Google Pay
2022.05 - Current
- Incident Management for DMI loans & Axis Ace credit cards
- Resolving Partner operation issues 24x7
- Handling User Escalations
- Managing Downtime from end to end
- Sorting of latency & SLA violations
- Generating weekly/monthly/yearly reports to the partners
Team Leader
WNS Global Services pvt.Ltd, || First Abu Dhabi Bank
2020.09 - Current
- End to end monitoring of all the financial related transactions
- Investigating all Payment enquiries & complaints
- Analysing/Monitoring of Cash products ranging from Cross border payments, local currency payments, Internal payments, WPS -Salary Payments (Mol & Non-Mol) and Term Deposits
- Point of contact to the respective stake holders
- Completion of transactions on the respective TAT to ensure customer satisfaction
- Preparation and generation of Balance/Audit confirmation letters
- Supporting sanctions and compliance monitoring team for processing of financial transactions
- Authenticating financial transaction initiated by corporates
- Responsible for all end to end Inquiries/Requests/Complaints related to payments
- Confirm the authenticity of financial transactions initiated by the customer, to ensure fraudulent free banking.
Specialist
State Street HCL Services
2018.03 - 2020.03
- Executing periodic reconciliations of Custody & Client- Broker side positions, and Custody & internal book of records for cash and stock
- Writing codes and comments in PLM for exceptions received beyond TLM
- Generating and maintaining KPI reports regularly and reporting to BAU
- Handling re-examination with concerned teams on aged breaks, any escalations, grievances and queries
- Proficiently executing TLM and PLM tools for matching and researching breaks
- Performing Ad hoc Reconciliation and queries on daily basis based on client requirements
- Clearing of breaks through continuous follow up with all functional teams
- Attending weekly governance call to update on ageing breaks and ensuring to clear breaks
- Executing daily review after completing coding and commenting for the day.
Associate Level-1
BNP Paribas
2014.09 - 2017.12
- Extensively worked on Validating Daily, weekly & Monthly Reconciliation reports
- Executed Nostro Cash and Asset Reconciliation, message routing process through Recollector tools
- Ensured strict implementation of SOP and no negligence in Key performance Indicator
- Validated Reconciliation Reports at day end, prepared manual monthly reconciliation reports
- Involved in migration through Intellimatch and Intellisuit
- Coordinated with settlement team for unsettled breaks, got updates and resolved it.
Education
MBA in Finance & Marketing - GPA-7.5
REC, Anna University
2014-07
B.Com - GPA-6.5
D. G. Vaishnav College, Madras University
2012-04
Skills
- Flexibility
- Problem Solving
- Presentation
- Data Analytics
- Creativity
- Critical thinking
- Investigative& Analytical skills
- Effective communication
- Empathy
- Leadership
- Failure Analysis
- Root Cause Analysis
TECHNICAL PROFICIENCIES
- IRM
- T24
- Multi- Currency Horizon- MCH
- Stars- Reporting Console
- My State Street Reporting Console-MYSS
- Paisascope
- Buganiser
- Asana
- Workflow Manager
- Plx Scripts
- TLM
- NAFURA
- UAEFTS
- ICCS
- Clearing System
- HI- Port
- Side viewer
- Product Life- Cycle Management- PLM
Accomplishments
- Received 'Performer of the month' twice from Encora Innovation Labs.
- Awarded "Emerging Manager" for competitive Performance in 2020 from WNS Global Services Private Ltd.
- Recognized with "Innovator award" in the second quarter of 2019 from State street HCL services.
- Achieved Standardization award in 2017 from BNP Paribas.
- Attained "Spot Awards" for performance recognition from BNP Paribas.
Languages
English
First Language
Tamizh
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Malayalam
Upper Intermediate (B2)
B2
Timeline
Frontline Operation Engineer
Encora Innovation Labs || Google Pay
2022.05 - Current
Team Leader
WNS Global Services pvt.Ltd, || First Abu Dhabi Bank
2020.09 - Current
Specialist
State Street HCL Services
2018.03 - 2020.03
Associate Level-1
BNP Paribas
2014.09 - 2017.12
MBA in Finance & Marketing - GPA-7.5
REC, Anna University
B.Com - GPA-6.5
D. G. Vaishnav College, Madras University
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