GOKUL NARAYAN
Senior Document Production Associate
Kochi
Summary
Offering expertise in creating, organizing and managing documentation for client requirements. Expert MS Office user bringing strong technical acumen, excellent communication skills and unsurpassed dedication to quality and accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
3
3
Certificates
Work History
Document production specialist
Williamslea India Pvt Ltd
Kochi
02.2019 - Current
- Providing real time assistance to the clients with various types of documents, presentations and reports in high quality
- Design and creation of financial reports, various types of charts and all kinds of reports using MS office suits
- Creation and design using adobe photoshop and illustrator
- Working closely with other team members to ensure timely completion of projects
- Handling confidential and sensitive information with discretion and professionalism.
Client support engineer
Volta tech solutions Pvt. LTD
Bangalore
09.2015 - 07.2017
Technical support engineer in Wipro info Tech LTD, Bengaluru as an outsource Employee
- Used remote diagnostic tools to identify sources of customer issues
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Project I: Dell Service Provider (DSP)
Project II: Lenovo support Engineer (FSE)
Project III: HP Support Engineer
Education
Bachelor of Technology - Electronics And Communication Engineering
AL-AZHAR COLLEGE OF ENGINEERING AND TECHNOLOGY
Thodupuzha 06.2011 - 05.2015
Skills
Networking and Systems Management
Accomplishments
- Achieved Spot-awards for completing work with accuracy and efficiency.
- Earned promotion to senior document production associate on September, 2023.
Timeline
Microsoft Office Specialist Excel (Office 2016) - Core data Analysis, manipulation and presentation. Issued by Microsoft using Credly
08-2023
Microsoft Office Specialist: Word (Office) - Issued by Microsoft - Issued using Credly
04-2023
Microsoft Office Specialist: Powerpoint (Office 2016) - Issued by Microsoft - Issued using Credly
12-2022
Document production specialist
Williamslea India Pvt Ltd
02.2019 - Current
Client support engineer
Volta tech solutions Pvt. LTD
09.2015 - 07.2017
Bachelor of Technology - Electronics And Communication Engineering
AL-AZHAR COLLEGE OF ENGINEERING AND TECHNOLOGY
06.2011 - 05.2015
Certification
Microsoft Office Specialist: Powerpoint (Office 2016) - Issued by Microsoft - Issued using Credly
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