GOKULAKRISHNAN G A
Bank Manager
Gobichettipalayam
Summary
Talented Branch Manager with over Eight years of experience in Banking with solid knowledge in Sales and Compliance. Solid understanding in banking process . Dedicated to continuously implementing adopting new steps to maximize development efficiency and Standards guideline by the audit team. Core Qualifications FINACLE 10X, IRDA CERTIFIED, AMFI CERTIFIED PGDB CERTIFIED. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Deputy Branch Manager
ICICI BANK
Perundurai
07.2023 - Current
- Maintain the Operations in the branch at very high integrity and high standard
- Educate the New comer about the process and instruct them to adhere to them
- Fulfilling the regulatory requirement
- Evaluation of effectiveness and efficiency of various controls in branches.
Branch Relationship Manager
Equitas Small Finance Bank
Gobichettipalayam
03.2021 - 07.2023
- Relationship manager
- I was assigned with 30 Crore of portfolio mostly HNI clients.
- The objective is to increase the portfolio size by 50% every year
- To achieve this the customer value and product holding must increase in existing client and new acquisition HNI clients.
Operational Manager
AXIS BANK
Anthiyut
03.2020 - 03.2021
- Currently working passionately as Branch
- Evaluation of effectiveness and efficiency of various controls in branches
- Identification of process gaps and suggesting improvements for the same
- Preparation of reports based on audit findings for presentation to senior management
Regional Service Manager
ICICI BANK
Villupuram
06.2016 - 02.2020
- Maintain the Operations in the 30 branch at very high integrity and high standard
- Educate the New comer about the process and instruct them to adhere to them
- Fulfilling the regulatory requirement
- Evaluation of effectiveness and efficiency of various controls in 30 branches
- Identification of process gaps and suggesting improvements for the same
- Preparation of reports based on audit findings for presentation to senior management
- The main Focus is to increase the effectiveness of NPS(Net Promoter Score)
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Monitored regional service operations to confirm compliance with industry standards.
- Coordinated with regional service teams to resolve customer service issues.
- Designed and implemented regional safety protocols to protect customers and technicians.
- Led regional service team meetings to facilitate communication and collaboration.
- Collaborated with regional sales teams to identify and meet customer needs.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Bachelor Of Engineering - Aeronautical Engineering
Hindusthan College of Engineering And Technology
Coimbatore 06.2008 - 04.2012
Skills
Sales professional
Business development expertise
Relationship building and management
Cash handling expertise
Verbal/written communication
Banking
Marketing
Cash Handling
Strong team-builder
Resourceful nature
Revenue Generation
Background in mutual funds, stocks, bonds and investments
Accomplishments
- Improved employee and customer satisfaction , reduced turnover to 5%.
- Increased monthly revenue 200% through implementation of strategic initiatives.
- Successfully closed an average of 250 loans per month.
Timeline
Deputy Branch Manager
ICICI BANK
07.2023 - Current
Branch Relationship Manager
Equitas Small Finance Bank
03.2021 - 07.2023
Operational Manager
AXIS BANK
03.2020 - 03.2021
Regional Service Manager
ICICI BANK
06.2016 - 02.2020
Bachelor Of Engineering - Aeronautical Engineering
Hindusthan College of Engineering And Technology
06.2008 - 04.2012