Travelling
MANIKANTA EVD
BANKING
BANGALORE
Summary
Enterprising deputy branch manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Deputy Branch Manager
ICICI BANK LTD
BANGALORE
01.2022 - Current
- Responsible for monitoring business, compliance and operations
- Responsible for taking decisions that are cost effective and generate revenue.
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer
- Forecasted trends and recommended improvements based on financial risk analyses.
- Resolved various issues impacting sales management and business operations.
- Keep up to date with product to provide suitable advice to the customers
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
- Reduce the waiting time for customers in branch and Increase the customer satisfaction
- Know the value bankers (VBs) productivity and revenue generation.
- Ensure smooth functioning of the branch and follow banking norms
Relationship Manager, Banking Operations
ICICI BANK LTD
BANGALORE
05.2019 - 03.2022
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with different departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Assisted customers with opening accounts and signing up for new services.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
MBA - Financial Services Marketing Operations
VIT BUSINESS SCHOOL
VELLORE 06.2017 - 05.2019
Bachelor of Engineering Technology - Mechanical Engineering
PRAGATI ENGINEERING COLLEGE
KAKINADA 06.2012 - 05.2015
Skills
Relationship building and management
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Achieved 100% compliance score month on month
- Repeatedly received recognition from superiors for excellence in service.
- Achieved NPS score(100%) by resolving customers issues with accurately and efficiently.
Certification
National institute of securities markets
Interests
Cooking
FITTNESS,COOKING,TRAVELLING
i have interested on cooking south indian foods and always try to do different varieties.
i like travelling more and exploring new places
Timeline
Deputy Branch Manager
ICICI BANK LTD
01.2022 - Current
Anti-Money laundering and kyc
04-2021
National institute of securities markets
06-2019
Relationship Manager, Banking Operations
ICICI BANK LTD
05.2019 - 03.2022
MBA - Financial Services Marketing Operations
VIT BUSINESS SCHOOL
06.2017 - 05.2019
Bachelor of Engineering Technology - Mechanical Engineering
PRAGATI ENGINEERING COLLEGE
06.2012 - 05.2015
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