Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Gokula Krishnan V

Bengaluru

Summary

Dynamic Senior Operations Executive with over three years at Krazybee Services, excelling in debt recovery and credit control. Expert in developing data-driven strategies that improved recovery rates and enhanced customer relationships. Known for strong communication and creative problem-solving skills, consistently delivering exceptional results in high-volume environments. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.

Overview

3
3
years of professional experience

Work History

Senior Operation Executive

krazybee services private limited
Bengaluru
05.2022 - Current
  • Senior Operations Executive with over three years of experience in financial services, specializing in debt recovery, credit control, and operational strategy. Proven ability to lead cross-functional teams, streamline collections processes, and improve recovery rates, while ensuring compliance with financial regulations. Adept at developing data-driven strategies to minimize delinquency, enhance customer relationships, and optimize recovery workflows in high-volume environments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Bachelor of Computer Applications - Computer Science And Information Technology

National Virtual University For Peace & Education
Bengaluru,India
06-2023

Skills

  • Debt recovery
  • Credit control
  • Operational strategy
  • Data analysis
  • Collections management
  • Customer relationship management
  • Process improvement
  • Issue resolution
  • Communication skills
  • Creative problem solving

Affiliations

  • Staying active through regular gym workouts
  • Enjoy reading books
  • Travelling
  • Gaming

Languages

English
First Language
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Accomplishments

  • Consecutive star performer for three months
  • RAG champions for ten months

Timeline

Senior Operation Executive

krazybee services private limited
05.2022 - Current

Bachelor of Computer Applications - Computer Science And Information Technology

National Virtual University For Peace & Education

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Gokula Krishnan V