Abhishek Kumar
Senior Operation Executive
Bengaluru
Summary
Accomplished Senior Operations Executive with expertise in debt negotiation and customer-oriented service. Successfully reduced outstanding balances through effective collection strategies, enhancing customer satisfaction and loyalty.
Detail-oriented professional with a proven track record in collections management and financial analysis. Skilled in developing repayment plans and implementing creative account recovery strategies that drive performance and foster strong customer relationships.
Overview
9
9
years of professional experience
Work History
Senior Operation Executive
Krazybee Services Private Limited
Bengaluru
01.2024 - Current
- Managed collections for an average of 30 customers accounts per day, resulting in a reduction of outstanding balances within 6 months.
- Conducted thorough financial analysis to determine repayment plans and negotiated settlements with delinquent customers.
- Improved customer satisfaction by resolving billing inquiries, and providing timely solutions.
- Implemented creative strategies for account recovery, resulting in an increase in overall collection rates.
- Developed and maintained positive relationships with customers, promoting future business opportunities, and customer loyalty.
- Collaborated with internal teams to resolve complex customer issues, providing exceptional service, and achieving high customer satisfaction ratings.
Senior Associate
Wipro Limited
Bengaluru
11.2016 - 11.2018
- A result-oriented professional offering 2 years of extensive experience in a successful career with diverse roles, distinguished by commended performance in GIS (Geographical Information System).
- Collaboration and coordination with clients, and providing solutions as per the SOPs and features suggested by the client.
- Worked with the end user to analyze the business requirements and the betterment of the work quality.
- Helping the QA team to perform the root cause analysis on the production issues to give better quality to the end user.
- Implementing and delivering the projects as per the targeted schedule time.
Education
Bachelor of Engineering - Electrical And Electronics
Sjb Institute of Technology
Bengaluru09-2012
Skills
- Communication skills
- Debt negotiation
- Customer-oriented
- Interpersonal skills
- Cross-functional team leadership
- Analytical skills
- Client collaboration
- Collection strategies
- Problem solving
- Team collaboration
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Operation Executive
Krazybee Services Private Limited
01.2024 - Current
Senior Associate
Wipro Limited
11.2016 - 11.2018
Bachelor of Engineering - Electrical And Electronics
Sjb Institute of Technology