Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
GOKULKRISHNAN PM

GOKULKRISHNAN PM

ALAPPUZHA

Summary

Adaptable IT Administrator with 4 years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.

Overview

9
9
years of professional experience

Work History

IT Administrator

Rays Education
Calicut
10.2015 - Current
  • Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.

Data Analyst

Xylem Learning
Calicut
11.2020 - 10.2023
  • Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Provided supporting information to substantiate research findings.

Administrative Coordinator

Imdad aljazeera
Sur
12.2018 - 07.2020
  • Worked with finance department to file receipts and reimbursements.
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
  • Generated status reports for senior management activities critical to meeting project and departmental goals.

Service Manager

Titan Showroom
Pathanamthitta
11.2017 - 08.2018
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.

Stock Keeper

Sree Balaji Agencies
Eranakulam
10.2015 - 09.2017
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.

Education

High School Diploma -

G Tec
Alappuza,kerala,india
06-2017

High School Diploma -

Lajanathul Muhammadiya
Alappuzha,Kerala,india
06-2014

Bachelor of Arts -

B.com
National Collage,alappuzha,kerala

Skills

  • Technical Troubleshooting
  • Team Collaboration
  • User Support
  • Quick Learner
  • Decision-Making
  • Project Management

Languages

Malayalam
First Language
English
Elementary (A2)
A2
Tamil
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2

Timeline

Data Analyst

Xylem Learning
11.2020 - 10.2023

Administrative Coordinator

Imdad aljazeera
12.2018 - 07.2020

Service Manager

Titan Showroom
11.2017 - 08.2018

IT Administrator

Rays Education
10.2015 - Current

Stock Keeper

Sree Balaji Agencies
10.2015 - 09.2017

High School Diploma -

G Tec

High School Diploma -

Lajanathul Muhammadiya

Bachelor of Arts -

B.com
GOKULKRISHNAN PM