Gokulnath P
Cuddalore
Summary
Experienced Market Research Analyst skilled in identifying efficiencies areas. Proficient in gathering primary and secondary data through online research. Strong organizational, communication, and problem-solving skills. Eager to transition into the technology industry, quick learner, and excited to contribute to a dynamic team.
Resourceful Market Research Analyst with significant experience in collecting detailed data of the user to approach for the product sales.utilizing software tools for data mining. Have consistently made impactful contributions to previous roles by effectively identifying the user data and providing actionable insights that drive business growth.
Overview
7
7
years of professional experience
Work History
MARKET RESEARCH ANALYST
Dream ITES
Cuddalore
09.2023 - 01.2024
- Conducted market research using Microsoft Office and Excel, analyzed data for customer preferences and market trends
- Identified opportunities, collaborated with cross-functional teams, and played a key role in supporting business decisions
- Utilized statistical tools, interpreted data, and developed research strategies to draw meaningful conclusions and analyze market trends.
- Determined best methods to meet research objectives and produce useful data.
CUSTOMER CARE EXECUTIVE
ISON XPERIENCES LTD
Chennai
02.2023 - 05.2023
- Provided exceptional customer service and support to ensure customer satisfaction
- Handled customer inquiries, resolved issues and complaints, and maintained a high level of professionalism and efficiency
- Utilized effective communication and problem-solving skills to address customer needs and concerns
- Collaborated with team members to improve customer service processes and procedures
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Led on- and off-site customer support teams across multiple time zones.
Safety Officer
Lokaa Developer Pvt Ltd.
06.2017 - 10.2020
- Fire Fighting and Pump Room installation, Maintenance, Induction Programs, Safety Administration, Project safety report file maintenance
- Achievements: Demonstrated strong conceptual knowledge, efficient, hardworking, productive, and a committed team player.
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted safety briefings to inform crews of safety hazards.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Coordinated training drills to increase employee safety awareness.
- Inspected premises to identify safety issues and non-conformity.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Dhanalakshmi Srinivasan College Of Engineering
Chennai01.2016
HSC - HSC
A.R.L.M Matriculation HSS
Cuddalore03-2012
SSLC - SSLC
A.R.L.M Matriculation HSS
Cuddalore03-2010
Skills
- Data mining
- Customer Service
- Problem Solving
- Communication
- Market Research
- Qualitative research
- Follow-up skills
Languages
- English, Fluent
- Tamil, Fluent
Professional Endorsements
Safety Officer Certification
Languages
Tamil
First Language
English
Intermediate
B1
Timeline
MARKET RESEARCH ANALYST
Dream ITES
09.2023 - 01.2024
CUSTOMER CARE EXECUTIVE
ISON XPERIENCES LTD
02.2023 - 05.2023
Safety Officer
Lokaa Developer Pvt Ltd.
06.2017 - 10.2020
Bachelor of Mechanical Engineering - Mechanical Engineering
Dhanalakshmi Srinivasan College Of Engineering
HSC - HSC
A.R.L.M Matriculation HSS
SSLC - SSLC
A.R.L.M Matriculation HSS