Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Self Assessment
Timeline
Generic
Gokulprasath Viswakumar

Gokulprasath Viswakumar

Bangalore

Summary

Dynamic Scrum Master with a proven track record at Hogarth Worldwide, adept in Agile methodologies and digital marketing. Expert in Adobe Experience Manager and SEO optimization, I successfully led a team to enhance content management processes, achieving project goals and improving online visibility. Strong leadership and collaboration skills drive my success in cross-functional environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Scrum Master - Associate Content Lead

Hogarth Worldwide
Chennai
11.2020 - 04.2024
  • Supervising an 8-member team tasked with delivering Content Management support for Nestle Waters UK project
  • Acting as the reporting manager for 5 team members, overseeing attendance approval, and managing production and non-production hours
  • Employing agile methodologies to manage the team and leading Scrum calls
  • Directing backlog meetings, sprint planning sessions, team reviews, and retrospectives
  • Collaborating with the Product Owner to maintain the Product Backlog
  • Creating campaigns and advertisements on social media, developing New Product Development Pages, and updating existing Dyson web pages using AEM, Sitecore, and Magento Content Management Systems
  • Generating Flixmedia pages utilizing XML
  • Utilizing SAP-Hybris for merchandising new products and resolving associated issues
  • Met project goals, improved security, created docs, enhanced SEO and reviewed digital and social media content through SEMRUSH, CLV Analysis

Senior Web Analyst

Nexiilabs IT Private limited
Client office - VM WARE
10.2019 - 11.2020
  • Demonstrated expertise in Web content management systems, with a strong preference for proficiency in Adobe Experience Manager (CQ), Drupal, and VMVault
  • Supervising a 9-member offshore team to provide collateral publishing support for the onsite Project Management team
  • Utilizing Doc Central/Alfresco Content Management System, Documentum Web Publisher, Workfront, SmartSheet, SharePoint Online 365, Jira, Remedy7, and Salesforce.com for client billing
  • Possessing a comprehensive understanding of SEO optimization principles
  • Conducting UAT testing for IT release activities and managing bugs using Jira & Rally, while also creating new publishing templates as needed
  • Publishing Product marketing and Sales Enablement Collaterals using Adobe Web Experience Management and Alfresco publishing system

Web Analyst

JK Technosoft Pvt Ltd
Client office - Dell Technologies
08.2018 - 10.2019
  • Experienced with Adobe Experience Manager, proficient in developing Content Types, Presentation Templates, Sites/Channels, and publishing content across TEST, UAT & Live environments, as well as establishing Taxonomy and configuring various Business units in AEM
  • Proficient in creating, editing, and analyzing XML, HTML & CSS to craft web pages
  • Publishing Product marketing and Sales Enablement Collaterals using Adobe Web Experience Management and Alfresco publishing system

Web Production Support Analyst

Magna info tech pvt ltd
Client office - Publisis Sapient
01.2017 - 08.2018
  • Creation of Prod pages, Updating/Editing and Publishing of data/content through Open Text Content Management & Adobe Experience Manager tool for B2B Enterprise Portal
  • Worked on Adobe Experience Manager tool
  • Well verse in creating Content Type, Presentation Templates, Sites/channels, publishing contents in TEST, UAT & Live environment, Creating Taxonomy, and various Business units in Open Text/AEM

System Admin

ITI Financial services
02.2012 - 02.2016
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Managed user profiles, security access, and shared file structures.
  • Collaborated with other departments such as IT Security or Network Administration teams when needed.
  • Developed technical documentation such as user manuals and training materials.

IT Engineer

IT Source Technologies
02.2011 - 02.2012
  • Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
  • Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
  • Managed the installation, maintenance, and troubleshooting of network systems and hardware.
  • Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
  • Ensured compliance with industry regulations regarding data privacy and security standards.
  • Created reports on system performance metrics for management review.
  • Established secure communication channels between remote offices using VPN technologies.

Education

BCA -

Vysya College
Periyar
04.2009

Hr. Sec -

Bala Barathi Matric Higher Secondary School
State
04.2006

Matric -

Holy Cross Matric Secondary School
Salem
04.2004

Skills

  • Digital Marketing
  • Adobe Experience Manager
  • Magento
  • Drupal
  • Microsoft Office Suite
  • HTML & CSS
  • Wordpress
  • Agile methodologies
  • Scrum framework
  • Sprint planning
  • Content management systems
  • Search engine optimization
  • User acceptance testing
  • Cross-functional collaboration
  • Backlog management
  • Team facilitation
  • Technical documentation
  • Time management
  • Team leadership
  • Project management

Certification

  • Scrum Master certified from Scrum Alliance
  • Digital Marketing Expert from ICTRD
  • Business Management Expert from ICTRD

Personal Information

  • Date of Birth: 02/17/89
  • Gender: Male
  • Marital Status: Married
  • Religion: Hindu

Self Assessment

  • Effectively manage setting up operations Offshore Team in Dell Technologies. Use personal judgment and initiative to develop effective and practical solutions to challenges and obstacles in the ITES operations activities and procedures.
  • Awarded for the 'Best Performer of the Year' in the year 2018 for achieving 100% Quality. Successfully reduced attrition to 8% from 14% by setting up employee friendly processes, Rewards & Recognition programs and setting up expectation.
  • Manage Project Billing, Sprint. Recognized as a quick learner who can easily understand and adapt company processes.

Timeline

Scrum Master - Associate Content Lead

Hogarth Worldwide
11.2020 - 04.2024

Senior Web Analyst

Nexiilabs IT Private limited
10.2019 - 11.2020

Web Analyst

JK Technosoft Pvt Ltd
08.2018 - 10.2019

Web Production Support Analyst

Magna info tech pvt ltd
01.2017 - 08.2018

System Admin

ITI Financial services
02.2012 - 02.2016

IT Engineer

IT Source Technologies
02.2011 - 02.2012

BCA -

Vysya College

Hr. Sec -

Bala Barathi Matric Higher Secondary School

Matric -

Holy Cross Matric Secondary School

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Gokulprasath Viswakumar